Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Papoi

Patricia Papoi

Cherokee,AL

Summary

Dynamic leader and problem-solver with proven customer service and staff management skills honed at Bill’s Dollar Store. Excelled in streamlining operations, enhancing customer satisfaction, and training teams, significantly reducing wait times. Demonstrates exceptional decision-making and team leadership, fostering a culture of efficiency and positive customer relations.

Overview

2022
2022
years of professional experience

Work History

Assistant Manager

Bill’s Dollar Store
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Home Health Aide

Visiting Angels Home Care
03.2020 - 11.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Assisted with end-of-life care.

Crew Member

McDonald's Restaurant
04.2001 - 04.2012
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Education

Master Of Arts - Organization Management

Ashford University
San Diego, CA
03.2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff management

Timeline

Home Health Aide

Visiting Angels Home Care
03.2020 - 11.2021

Crew Member

McDonald's Restaurant
04.2001 - 04.2012

Assistant Manager

Bill’s Dollar Store

Master Of Arts - Organization Management

Ashford University

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Patricia Papoi