Patricia Perez
Ormond Beach
Summary
Enthusiastic professional with experience in the food service industry. Known for delivering exceptional guest experiences through effective communication and strong multitasking skills, ready to drive customer satisfaction and long-term loyalty. As well as motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Server
Tango's
Ormond Beach, FL
09.2024 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all customers.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.
- Assisted in menu knowledge, effectively answering customer inquiries and making recommendations.
- Managed multiple tables simultaneously, demonstrating strong multitasking skills under pressure.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food and Beverage Server
Neighborhood Scoop
Ormond Beach, FL
07.2022 - 07.2024
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in inventory management by tracking stock levels of supplies and placing orders as needed.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Delivered exceptional customer service, ensuring satisfaction and promoting repeat business.
Retail Worker
Island Beachwear
Ormond Beach, FL
05.2019 - 04.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store cleanliness and organization to create inviting environment for customers.
- Operated point-of-sale system efficiently to process transactions accurately and quickly.
- Implemented visual merchandising strategies to maximize product visibility and appeal on sales floor.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Associate of Science - Kinesiology
Daytona State College
Daytona Beach, FL05-2025
Skills
- Customer satisfaction
- Organization
- Customer assistance
- Patience and empathy
- Problem-solving
- Merchandising expertise
- Multitasking
- Effective communication
- Guest service
- Fluent bilingual communication
- Suggestive selling
- Relationship building
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
Tango's
09.2024 - Current
Food and Beverage Server
Neighborhood Scoop
07.2022 - 07.2024
Retail Worker
Island Beachwear
05.2019 - 04.2021
Associate of Science - Kinesiology
Daytona State College