Patricia Phillips
Seymour,TN
Summary
Accomplished Director of Housekeeping with a proven track record at Mastercorp Resort Housekeeping Services, enhancing operational efficiency and team productivity through effective staff management and decision-making. Skilled in staff training and development, reduced time-to-fill positions by refining recruitment strategies, and significantly boosted employee morale with recognition programs.
Overview
6
6
years of professional experience
Work History
Director of Housekeeping
Mastercorp Resort Housekeeping Services
Gatlinburg, TN
08.2023 - Current
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary tools and supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Cultivated positive relationships with business partner to achieve performance goals and targets.
Assistant Director of Housekeeping
Valor Hospitality Partners
Gulf Shores, AL
09.2019 - 08.2023
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
Opening Executive Housekeeper
Vision Hospitality
Memphis, TN
11.2018 - 09.2019
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
Education
High School Diploma -
Central High School
Helena, AR05.1984
Skills
- Staff Management
- Team Leadership
- Decision-Making
- Problem Resolution
- Performance Improvement
- Performance Tracking and Evaluation
- Staff Training and Development
Timeline
Director of Housekeeping
Mastercorp Resort Housekeeping Services
08.2023 - Current
Assistant Director of Housekeeping
Valor Hospitality Partners
09.2019 - 08.2023
Opening Executive Housekeeper
Vision Hospitality
11.2018 - 09.2019
High School Diploma -
Central High School