PATRICIA PINEROS

Bang Energy Performance Beverages and Sports Nutrition has been producing epic innovations for 25 years - Order Management

• Ensured that all orders have positive lead-time and appropriate order processing procedures are followed.
• Efficiently processed orders received via EDI, email into SAP, returns, and expedited order fulfillment to improve level of customer service and ensure on-time delivery to customer location
• Managed key accounts like Walmart, Amazon, Vitamin Shop, among others
• Reviewed and updated of new inventory to be posted in SAP by Design to complete back orders
• Continually meeting and exceeding expectations in both quality & cycle time metrics when booking orders
• Continually praised for speedy response time and clear communication skills to both internal & external stakeholders
• Defining, revising, and implementing processes and procedures to improve efficiency of order entry process.
• Created KPI’s to Meet goals
• Developed and maintained close working relationships with sales, customers, logistics, planning & Accounting.
• Stayed on top of all new product, system/tools, and process changes as they are rolled out
• Participated in special projects (Ex: New Customer Setup/Onboarding New Hires/SAP).
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments

Multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence. -Whole Foods Operations

• Fulfilling orders for Amazon (Prime Now) Customers
• Implementing new processes that reduce cycle time for conversion and delivery of products to customers
• Enhancing the customer experience in Grocery orders and Food delivery.
• Maintaining a high bar for quality and customer obsession
• Training new hires, responsible for increasing a company's productivity by teaching new skills and knowledge to employees.
• Helping to build employee satisfaction, making it easier to attract and retain a quality workforce.
• Problem Solver: managing difficult or unexpected situations in the workplace as well as complex business challenges and calmly identifying solutions.

Transportation and Logistics Freight Management system that provide customers a robust suite of transportation services in support of their business or mission -Order Management and Logistics

• Processed driver applications to determine eligibility for employment, support and maintain accurate records of driver applications.
• Monitored and ensured accuracy in order processing including order capture, order confirmation, order status, order changes and billing. Resolved issues.
• Reported discrepancies in the TMW system and communicate them with the appropriate team to update information accordingly.
• Managed all important shipping documents both on paper and electronically, bill of ladings, invoices etc.
• Worked with bill of ladings to ensure proper documentation is being computed.

• Assisted in day-to-day planning of operational duties in the distribution center.
• Communicated with Hiring Managers to determine & anticipate staffing needs.
• Conducted day-to-day driver recruiting activities, followed recruiting processes and acting as a resource of all points of the recruitment cycle.
• Assisted with performing reference and background checks on applicants.
• Reviewed applications, Interviewed, and screened applicants ensuring all driver requirements are completed and satisfied.
• Scheduled approved applicants for orientation.
• Provided direction and guidance to internal teams in order to achieve targets.

Distributor and manufacturer of wireless telecommunications networks, handsets, and broadband equipment with annual sales of $42B

• Created value through a range of activities that occurred from the point of planning volume and servicing customer's business needs, through order and fulfilment process, to delivery for orders shipped
• Won Award for on time of 100% products delivered on time.
• Ensured supply met demand and orders filled completed on time to customers.
• Implemented and established Motorola Online (MOL) which allowed regional customers to place orders online.
• Drastically reduced human errors resulting in 60% process cost reduction which translated to savings over of $2.2M over two-year period
• Developed new process to represent Motorola’s global forecast report into a more relevant, easy to use, and concise database and database interface
• Process now used by Motorola Latin America region to provide weekly accurate information for salesforce, product operations, planners, and buyers
• Outcome was a significant decrease in material shortages and increased customer on-time fulfillment.
• Results of $2.8M in savings over two-year period
• Planning and Forecasting

Order Management:

• Designed and implemented new processes that reduced cycle time for conversion and delivery of products to customers.
• Resulted in on time customer fulfillment of over 98%
• Designed and implemented delivery policy for all Latin America Customers improving deliveries and implementing a culture that supported high standards of customer satisfaction, which strengthened the bridge between all departments involved.
• Supervised and motivated two direct reports increasing productivity by evaluating performance.

• Won Award for products delivered on time 100%
• Developed Collaborative Planning, Forecasting and Replenishment (CPFR)
• Focused on driving supply chain Commitment, Measurement of Forecast Accuracy, and improved Distribution Strategy
• Created and implemented processes, in partnership with Business Planning team, to efficiently supply, manage and drive all Latin-American orders
• Developed key business relations with Distributors which increased profitability and improved current supply lead time offering.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Worked closely with Finance achieving desired yearly financial objectives for Motorola and for Motorola customers (credit line evaluations and extensions)
• Streamlined Order Entry process resulting in 98% improvement of data accuracy.

• Managed warranty operations and controls for Latin America Including Costs Reduction initiatives
• Developed and improved warranty efficiency and quality control which resulted in savings of $ 300K over two years
• Planned and implemented customer service strategies
• Trained and motivated Service Center team to become skilled at managing the warranty program
• Recognized for achieving 98% rate of repairs completed on schedule
• Measured and implemented corrective metrics for Warranty issues.