Patricia Posey
Waxahachie,Texas
Summary
To commit myself to a well-established organization with opportunity for career advancement, and where I can utilize my strong interpersonal skills, dedication, and initiative for the company.
Overview
27
27
years of professional experience
Work History
Patient Representative
Methodist Medical Group
Mansfield, TX
04.2022 - 03.2026
- Assisted patients with scheduling appointments and managing follow-up inquiries.
- Provided front-line customer service, addressing patient concerns and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems for efficient information retrieval.
- Collaborated with healthcare teams to ensure seamless patient experiences throughout their care.
Front Office Medical Assistant
Dallas Kidney Specialist
Dallas, Texas
04.2017 - 12.2017
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Posted payments and charges to patient accounts and participated in billing processes.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
- Collected deductibles and copays to post money to patient accounts.
Receptionist/Front Office
Southwest Rheumatology
Mesquite , Texas
06.2016 - 04.2017
- Directed incoming calls to internal personnel and departments
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Offered every visitor professional and prompt service, completing check-ins, and check out
Medicaid Billing Specialist
Texas Lifeline Corporation
Dallas, TX
09.2004 - 11.2014
- Filed medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities needs and eligibility for services for prior authorization.
- Prepare & set new claims via Form 1500 for submission to Medicaid & other various insurance programs
- Review all CPT and HCPCS codes for accuracy per payer Verify patient demographics, eligibility, and prior authorizations .
- Assign appropriate CPT codes & modifiers. Review complete medical records to determine medical necessity of ambulance transportations to ensure compliance with Managed Care Programs to the Federal and State Government rules and regulations.
- Updating and maintaining prior authorizations for repetitive patients. Past due claim that have not been paid by patients and by Medicaid. Review both bad debt and collections accounts to prepare for collection agencies.
Workforce Development Tech II
Texas Workforce Commission
Grand Prairie, TX
10.2003 - 09.2004
- Perform administrative and technical support duties for workforce development. Greet, direct, and route center visitor. Assist customers with computers in resource for workforce employment in the Work in Texas for job seekers.
- Answering phone calls, routing incoming calls, taking messages, greeting visitors, and directing them to the appropriate staff coordinator. Explains rules, regulations, policies, and procedures. Prepares or audits monthly and yearly reports and summaries, and legal and statistical reports. Train and monitors training of other staff in data entry, reception, and switchboard functions .
Clinical Staff Assistant
Parkland Health & Hospital System
Dallas, TX
05.1999 - 05.2000
- Enter patient demographics, schedule patients appointments, patient registration, check in, and check out.
- Identified non-participating and out-of-network insurance plans and worked with patients.
- Verifying insurance benefits, and income to provide for financial health care eligibility for medical service assistance for Dallas County residents.
Education
High School Equivalent
Navarro College
Corsicana, TXSkills
- Epic Systems
- Microsoft Word
- Fluent in Spanish
Timeline
Patient Representative
Methodist Medical Group
04.2022 - 03.2026
Front Office Medical Assistant
Dallas Kidney Specialist
04.2017 - 12.2017
Receptionist/Front Office
Southwest Rheumatology
06.2016 - 04.2017
Medicaid Billing Specialist
Texas Lifeline Corporation
09.2004 - 11.2014
Workforce Development Tech II
Texas Workforce Commission
10.2003 - 09.2004
Clinical Staff Assistant
Parkland Health & Hospital System
05.1999 - 05.2000
High School Equivalent
Navarro College