Emily Rivera
Brooklyn,NY
Summary
Motivated criminal justice student with a minor in fraud examination and strong interest in investigative work. Skilled at analyzing information, identifying irregularities, and applying fraud detection principles. Detail-oriented, persistent, and committed to accuracy, with a passion for supporting justice through thorough investigation. Seeking an entry-level role in the investigative field to apply academic knowledge and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Representative
NYC Health + Hospitals
05.2022 - Current
- Handled data entry, intake, and insurance verification for patient admissions.
- Communicated with patients to schedule appointments and relay information accurately.
- Resolved patient concerns in a high-volume environment while maintaining confidentiality.
Customer Experience Associate
ShopRite
06.2019 - 03.2022
- Provided in-person customer service, resolved complaints, and managed returns.
- Handled cash register transactions and reconciled drawers at close.
- Trained new associates and maintained organized sales floor presentation.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12-2026
Associate of Arts - Criminal Justice
Borough of Manhattan Community College (BMCC)
Manhattan, NY06-2025
Medical Billing And Coding - Medical Billing And Coding
Suny BEOC
Skills
- Data Entry and Records Management
- Digital Forensics
- Knowledge of criminal justice procedures and ethics
- Conflict Resolution
- Microsoft Office
- Epic Systems
Websites
Timeline
Patient Representative
NYC Health + Hospitals
05.2022 - Current
Customer Experience Associate
ShopRite
06.2019 - 03.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Borough of Manhattan Community College (BMCC)
Medical Billing And Coding - Medical Billing And Coding
Suny BEOC