Sarah Watson
Battle Creek,KY
Summary
Dynamic Patient Representative at Bronson Healthcare Group Inc. with a proven track record in enhancing patient experiences through exceptional customer service and effective problem-solving. Skilled in electronic health records and HIPAA compliance, I foster strong relationships with patients, ensuring their needs are met with empathy and efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Representative
Bronson Healthcare Group Inc.
Battle Creek, MI
08.2013 - Current
- Assisted patients in navigating healthcare services and processes.
- Responded to patient inquiries, providing accurate information and support.
- Coordinated appointment scheduling to enhance patient experience and access.
- Maintained organized patient records using electronic health record systems.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Assistant Manager
Things Remembered
Battle Creek, MI
02.2007 - 04.2009
- Assisted in managing daily operations to ensure a seamless customer experience.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Trained new staff on company policies, product offerings, and customer service techniques.
- Monitored inventory levels and facilitated restocking to maintain product availability.
- Implemented strategies for enhancing store displays and visual merchandising standards.
- Analyzed sales data to identify trends and recommend improvements for sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Office Manager
Riverside Screw Nachine
Battle Creek, MI
09.2005 - 06.2006
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated communication between departments, fostering collaboration and timely information sharing.
- Oversaw inventory management, optimizing stock levels and reducing waste through effective tracking systems.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Horse Groom
Bonley Farm
Sunfield, MI
03.1999 - 10.2005
- Maintained high standards of horse care, including grooming, feeding, and health monitoring.
- Developed and implemented efficient grooming routines to enhance horse readiness for events.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Improved horse health by implementing proper grooming techniques and daily care routines.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Developed rapport with horses, using gentle handling techniques to create a trusting bond while working around them daily.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Upheld high standards of hygiene within stables, effectively reducing the spread of disease among the equine population.
- Ensured horse safety with diligent observation and prompt reporting of injuries or illnesses.
- Fostered positive relationships with clients, providing exceptional care for their horses and addressing any concerns promptly.
- Strengthened overall horse wellness through meticulous monitoring of feeding schedules and dietary requirements.
- Oversaw turnout schedules of multiple horses, ensuring they had ample time outside for exercise and relaxation.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Administrative Secretary
JJ Steel Inc.
Battle Creek, MI
04.2001 - 05.2003
- Managed correspondence and scheduling for executives, ensuring efficient communication flow.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Coordinated meetings and events, optimizing resource allocation and logistics.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Facilitated smooth running of office operations by maintaining inventory of office supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Business Administration
Cornerstone University
Grand Rapids, MI06.2013
Skills
- Customer service
- Privacy and confidentiality
- Insurance verification
- Medical terminology
- Patient data confidentiality
- Relationships and rapport
- Patient intake
- Trained in software
- Proficient in software
- Patient data privacy
- Patient service and assistance
- Healthcare
- Registration services
- Clinical data entry
- Patient admitting
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Conflict resolution
- Insurance billing
- Payment processing
- Training coordination
- Medical billing
- Teamwork and collaboration
Accomplishments
Outstanding Achievement Award for Revenue Cycle
Key Contributer Award
Outstanding Patient Access Award
Certification
CHAA
Certified Health Access Associate
Timeline
Patient Representative
Bronson Healthcare Group Inc.
08.2013 - Current
Assistant Manager
Things Remembered
02.2007 - 04.2009
Office Manager
Riverside Screw Nachine
09.2005 - 06.2006
Administrative Secretary
JJ Steel Inc.
04.2001 - 05.2003
Horse Groom
Bonley Farm
03.1999 - 10.2005
Business Administration
Cornerstone University