Patricia Ramirez
Selah,WA
Summary
Seasoned Regional Service Manager with background in overseeing service operations and ensuring customer satisfaction. Strengths include strategic planning, team leadership, and process improvement to enhance operational efficiency. Proven track record of fostering strong customer relationships while driving growth and profitability.
Overview
24
24
years of professional experience
Work History
Regional Service Manager
Cascade Wind Machine
Union Gap, Washington
08.2014 - Current
- Developed and implemented service policies and procedures to ensure customer satisfaction.
- Maintained records of customer feedback, complaints, and suggestions for improvement.
- Provided technical support for customers in the field and resolved escalated customer service issues.
- Conducted monthly performance reviews with staff to identify areas of improvement.
- Scheduled regular onsite visits to ensure quality standards were met by technicians.
- Trained new employees on company policies and procedures related to customer service.
- Managed regional budget and expenses associated with servicing customers.
- Monitored inventory levels of spare parts and equipment necessary for servicing customers.
- Resolved conflicts between technicians, clients, or other personnel within the region.
- Negotiated contracts with vendors for parts, tools, or other supplies needed to complete jobs.
- Responded promptly to customer inquiries regarding product features or services offered.
- Evaluated existing processes for providing services and identified opportunities for improvement.
- Identified training needs among staff members in order to maintain high quality standards.
- Provided guidance and advice on best practices for resolving difficult customer service cases.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
School Bus Driver
East Valley School District
Moxee City, Washington
06.2004 - 08.2014
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the bus and enforced rules consistently.
- Responded quickly in emergency situations by taking appropriate actions.
Business Owner
Patty’s Perk
Selah, Washington
08.2000 - 11.2004
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Ensured compliance with all local laws and regulations related to the business operations.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Education
High School Diploma -
Naches Valley High School
Naches, WA06-1997
Some College (No Degree) - Business Administration and Management
Yakima Valley Community College
Yakima, WASkills
- Safety processes
- Revenue opportunities
- Compliance procedures
- Talent functions
- Performance monitoring
- Productivity measurement
- Reporting and documenting
- Team building
- Problem-solving abilities
- Data Analysis
Timeline
Regional Service Manager
Cascade Wind Machine
08.2014 - Current
School Bus Driver
East Valley School District
06.2004 - 08.2014
Business Owner
Patty’s Perk
08.2000 - 11.2004
High School Diploma -
Naches Valley High School
Some College (No Degree) - Business Administration and Management
Yakima Valley Community College