Patricia Ramirez
Sacramento
Summary
Program administrator with expertise in data analysis and compliance. Proven ability to lead teams through change while maintaining high-quality service and optimizing workflows. Results-driven, skilled in process improvement and strategic planning. Dedicated employee with strong customer service skills.
Overview
9
9
years of professional experience
Work History
Manager III-Program Administrator
Department of Motor Vehicles
Sacramento, Ca
01.2023 - Current
- Facilitate communication among stakeholders and internal, external staff to enhance collaboration.
- Enforce customer service standards while resolving issues to maintain high-quality service.
- Trained additional employees on job duties, ensuring adequate role coverage as needed.
- Led teammates during organizational changes, fostering adaptability and resilience.
- Ensure participants are in compliance with all applicable laws, regulations, and industry standard.
- Review laws and regulations for changes that may affect participants.
- Develop comprehensive reports for various units and stakeholders to support decision-making.
- Collaborate with teams to guarantee accurate data collection and reporting processes.
Manager III-Unit Manager
Department of Motor Vehicles
Sacramento, California
11.2020 - 12.2022
- Streamlined daily office operations to enhance service delivery and workflow efficiency.
- Conducted comprehensive investigations into discrimination and harassment complaints.
- Collaborated with team members to meet project objectives and adhere to deadlines.
- Implemented process improvements to reduce delays and optimize workflow.
- Prepared reports and documents for internal and external communications.
- Fostered positive work environment through team-building activities and support initiatives.
- Summarized project results in reports for upper management review.
- Provided administrative support to subordinate management teams.
Manager I
Department of Motor Vehicles
Sacramento, California
03.2017 - 11.2020
- Supervised daily operations, ensuring team compliance with department policies.
- Conducted regular performance evaluations, providing actionable feedback to team members.
- Resolved conflicts among team members, fostering a positive work environment.
- Collaborated with upper management on strategic planning and operational goals.
- Reviewed customer service inquiries, responding promptly to enhance customer satisfaction.
- Monitored team performance, identifying improvement areas and delivering constructive feedback.
- Led weekly stand-up meetings to review assigned tasks and promote accountability.
- Developed training plans to enhance staff skillsets and job knowledge.
Education
High School Diploma -
King City High School
King City, CA06-1998
Some College (No Degree) - Business Administration
American River College
Sacramento, CASkills
- Data analysis and compliance
- Customer service and support
- Team collaboration and problem-solving
- Policy development and decision-making
- Process improvement
- Strategic planning
- Workflow optimization
Timeline
Manager III-Program Administrator
Department of Motor Vehicles
01.2023 - Current
Manager III-Unit Manager
Department of Motor Vehicles
11.2020 - 12.2022
Manager I
Department of Motor Vehicles
03.2017 - 11.2020
High School Diploma -
King City High School
Some College (No Degree) - Business Administration
American River College