Patricia Rangel
Taylor,TX
Summary
Experienced underwriting service assistant with strong problem-solving skills, efficient communication, and the ability to adapt to change in our changing environment. Currently, in my TR role, I've continued to build relationships across our organization. My technical knowledge and experience would add to the success of your team.
Overview
33
33
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Austin , TX
08.1992 - Current
- Advanced technical skills and expertise in troubleshooting complex problems, and implementing solutions.
- Exhibited strong problem-solving skills, addressing issues efficiently and effectively
- Execute policy corrections and manage policy changes with comprehensive attention to detail in policy handling
- Serve as a team resource for a complex team, overseeing the mailbox, and processing inquiries from team members.
- I assist in evaluating rating questions, errors, and communicating understanding from our job aids, rate manuals, and operations guide.
- Provide feedback, with directions and resources, to support associates in their tasks.
- Collaborate with team resources in underwriting and service.
- Communicate system issues and updates from the Technical Specialist to team members.
- During huddles, review the weekly curriculum and PIT memo pertaining to fire for our complex group.
- Process region-to-region transfer for TX and CA, and work on monthly listings.
Education
High School Diploma -
Taylor High School
Taylor TX05-1991
Skills
- Technical troubleshooting
- Team collaboration
- Effective communication
- Attention to detail
- Complex problem solving
- Adaptability and flexibility
- Work with limited direction
Timeline
Underwriting Service Assistant
State Farm
08.1992 - Current
High School Diploma -
Taylor High School
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