Patricia Reyes
Henderson,NV
Summary
Self-starting professional with 6+ years of luxury sales and management experience with proven success in fast-paced environments. A dependable and result-oriented team player with the motivation to excel by epitomizing company core values and applying multifaceted approach to meet challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Diptyque Paris
12.2018 - 08.2023
- Prioritized client experience through excellent customer service and professionalism
- Monitored all operational processes, including inventory management, cash deposits, and POS navigation
- Mentored team members to enhance professional development and accountability in the workplace
- Maintained highest sales volume made through repeat business and effective customer follow-up
- Secured corporate accounts and partnerships, including YSL and Moncler USA
- Analyzed trends, sales reports, and inventory levels to anticipate the needs of the business
- Assisted in two Las Vegas store openings and team hiring
Business Manager
Estee Lauder Companies
04.2018 - 12.2018
- Achieved decrease in deficit from -17% to -6% YTD during term
- Implemented performance strategies to drive foot traffic, later enforced at all counters in Las Vegas
- Promoted business through a number of successful grassroots events and in-store master classes
- Created and analyzed weekly business acumen in order to anticipate business needs
- Provided custom-fit coaching and monthly touchbases to advisors to improve individual productivity and KPI's
Sales Associate
Philipp Plein
01.2018 - 04.2018
- Provided genuine engagement to identify client needs and confidently recommend products
- Built client trust through follow-up and relevant suggestive selling
- Maintained a clientbook to reinforce lasting relationships and ensure client satisfaction
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Seasonal Sales Associate
Moncler
11.2017 - 03.2018
- Provided genuine engagement to identify client needs and confidently recommend products
- Built client trust through follow-up and relevant suggestive selling
- Maintained a clientbook to reinforce lasting relationships and ensure client satisfaction
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Supervisor
Kiehl's Since 1851
10.2012 - 01.2018
- Prioritized client experience through excellent customer service and professionalism
- Solved customer issues in accordance to L'Oreal standards and core values
- Consistently reached sales goals through smart suggestive selling and effective clienteling
- Assisted Store Manager in developing and implementing client system to encourage quality rapport and repeat business
- Worked with my team members to create a kind, open environment in which we can all succeed and enjoy our time working
Education
No Degree - Screenwriting
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Clienteling
- Texageres Training certified
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Staff Training and Development
Certification
Texageres Management Training
Hobbies
- UI/UX Design
- Content Creation
- Video editing
- Writing
Timeline
Assistant Manager
Diptyque Paris
12.2018 - 08.2023
Business Manager
Estee Lauder Companies
04.2018 - 12.2018
Sales Associate
Philipp Plein
01.2018 - 04.2018
Seasonal Sales Associate
Moncler
11.2017 - 03.2018
Supervisor
Kiehl's Since 1851
10.2012 - 01.2018
No Degree - Screenwriting
University of Nevada - Las Vegas
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