Patricia Riley
San Angelo,TX
Summary
Results-driven professional with extensive experience in managing daily operations in fast-paced environments. Skilled in effective communication, inventory management, and ensuring health and safety compliance to drive customer satisfaction and team performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Whataburger
San Angelo, Texas
01.2024 - Current
- Supervised team members during peak hours to optimize service delivery and meet customer demands.
- Addressed customer complaints and resolved issues to improve guest satisfaction and loyalty.
- Managed inventory levels and restocked supplies to maintain product availability.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Home Health Caregiver
Shannon Clinic
San Angelo, Texas
11.2023 - 01.2024
- Assisted patients with daily living activities and personal care needs.
- Administered prescribed medications following established guidelines and protocols.
- Maintained accurate documentation of patient care and observations in records.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
Manager
Long John Silver's
San Angelo, Texas
08.2022 - 11.2023
- Oversaw daily operations, ensuring efficiency and customer satisfaction.
- Delegated tasks to staff, establishing priorities and aligning goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Addressed customer complaints swiftly, improving overall dining experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Lake View High School
San Angelo, TX05-2020
Some College (No Degree) - Social Work
Angelo State University
San Angelo, TX08-2026
Some College (No Degree) - Nursing
Howard College
San Angelo, TXSkills
- Inventory management
- Health and safety compliance
- Accurate documentation
- Customer service
- Customer experience
- Team leadership
- Team training
- Shift paperwork completion
- Time management
- Performance metrics
- Conflict resolution
- Effective communication
- Financial oversight
- Creative problem solving
- Positive attitude
Certification
- BLS
Timeline
Shift Leader
Whataburger
01.2024 - Current
Home Health Caregiver
Shannon Clinic
11.2023 - 01.2024
Manager
Long John Silver's
08.2022 - 11.2023
High School Diploma -
Lake View High School
Some College (No Degree) - Social Work
Angelo State University
Some College (No Degree) - Nursing
Howard College