Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
12.2022 - 09.2023
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Managed patient registration process, confirming data accuracy and completeness.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Entered patient demographic and insurance data into electronic medical record system.
Handled customer service inquiries in person, via telephone and through email.
Filed and maintained patient records in accordance with HIPAA regulations.
Took copayments and compiled daily financial records.
Developed and implemented customer service policies and procedures.
Customer Service Trainer
TLC
08.2018 - 12.2019
Provided coaching and mentoring to employees.
Trained and mentored 250 new personnel hired to fulfill various roles.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Developed and implemented successful onboarding program.
Customer Service Representative
Alorica
02.2017 - 08.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Empire Today
01.2015 - 02.2017
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.