Patricia Roseburrow
Menifee,AR
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at McDonald's. Proven track record in optimizing operations and enhancing customer satisfaction. Skilled in decision-making and time management, with a strong focus on training staff and improving efficiency. Committed to maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Whataburger
Conway, AR
06.2025 - Current
- Assisted in managing daily operations and ensuring adherence to company standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Optimized inventory management processes to reduce waste and improve efficiency.
- Implemented scheduling systems to enhance staff productivity and streamline workflow.
- Coordinated with team members to maintain a high level of food safety compliance.
Driver
Eat My Catfish
Conway, AR
02.2025 - 06.2025
- Delivered food orders promptly and accurately across designated routes.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety.
- Communicated effectively with customers to confirm order details and address inquiries.
- Assisted in loading and unloading deliveries, optimizing delivery processes.
- Adapted quickly to changing schedules and traffic conditions for timely service.
- Ensured compliance with local traffic regulations and company policies during operations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered catering orders efficiently and accurately to various locations.
- Maintained vehicle cleanliness and compliance with safety standards.
- Communicated effectively with clients to confirm order details and delivery times.
- Assisted in loading and unloading catering supplies for events.
- Utilized GPS technology to optimize delivery routes and reduce travel time.
- Supported event setup by arranging catering items as per client specifications.
- Collaborated with kitchen staff to ensure timely preparation of orders.
Compression Operator
Virco Manufacturing
Conway Arkansas
05.2023 - 07.2023
- Operated compression equipment to process materials efficiently.
- Monitored production lines to ensure compliance with safety standards.
- Conducted routine maintenance on machinery to minimize downtime.
- Collaborated with team members to optimize workflow and increase productivity.
Manager
McDonald
North Little Rock, AR
05.2017 - 03.2018
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on food safety and service protocols.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Conducted performance evaluations, providing feedback for employee development.
Education
High School Diploma - Math
Morrilton High School
Morrilton, AR08.1998
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Certification
W.A.G.E
Timeline
Assistant Manager
Whataburger
06.2025 - Current
Driver
Eat My Catfish
02.2025 - 06.2025
Compression Operator
Virco Manufacturing
05.2023 - 07.2023
Manager
McDonald
05.2017 - 03.2018
High School Diploma - Math
Morrilton High School