PATRICIA RUIZ
Houston
Summary
Highly motivated and dedicated professional with a keen interest in joining your esteemed organization. Comprehensive resume enclosed, highlighting extensive employment background, training experience, education, and skills. Consistently demonstrates a strong sense of responsibility and unwavering commitment to achieving exceptional results. Proven track record of success. Skill-set will greatly contribute to the growth and success of your company.
Overview
13
13
years of professional experience
Work History
Freight Manager
Dollar Tree
07.2024 - Current
- Overseeing receiving and shipping operations on a weekly basis.
- Supervise freight processes and maintain stock areas.
- Manage freight team efficiently to ensure product is distributed neatly and organized on the sales floor.
- Provide freight updates to the Store Manager.
- Provide assistance to freight crew when unloading, and stocking merchandise.
- Complete all freight paperwork accurately and make sure stock room is maintained clean and orderly.
- Establish and enforce safety, health, and company's regulations.
- Performing all opening and closing procedures.
- Training and developing new employees.
- Resolving customers complaints to their overall satisfaction.
- Assisting with customers exchanges.
- Ensuring consistent standard of customer service.
- Supervising employees, and assigning daily objectives for each shift.
- Completing daily assignments assigned by the store manager.
- Counting store's safe on a daily, and responsible for completing afternoon/night deposit.
Optometric Assistant
Today's Vision
01.2024 - 07.2024
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assist patrons with glasses, lenses and contact lens purchases.
- Creates, retrieves and files records electronically regarding patient information, such as appointments; contact lens or spectacle information.
- Assists with daily insurance verification & claim submission for various insurance policies. May also assist with claim reconciliation & other financial duties.
- May initiate reports regarding patient and vendor information.
- Picks up mail and corresponds with vendors, patients and other guests regarding clinical matters.
- Prepare and ensure all consent forms are complete and accurate prior to in-office procedures. Prepares and cleans room before and after procedure.
- Perform visual tests, tonometry, and auto refractor tests.
- Check out patients and ensure that billing is correct.
- Assists in training of other ophthalmic assistants.
- Bill necessary information and payments to insurances.
Kennel Technician Supervisor
Mayde Creek Animal Health Center
05.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted receptionists and technicians with Spanish speaking clients. Confirmed appointments, communicated with clients. And helped take payments.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animals for behavioral problems and signs of health issues.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed pet care instructions for dietary needs and medication regimens.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Coordinated weekly meetings for kennel staff.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Finisher/Vehicle Cleaner and Buffer
Magic Auto One
05.2021 - 06.2021
- Worked effectively in all vehicles, on all lines, and per schedule requirements.
- Polished completed work to meet paint appearance requirements.
- Buffed, sanded, all incoming vehicles.
- Operated power tools and precision hand tools to complete detailed work on defected
vehicles. - Communicated well with management, crew members, and customers to understand
exact needs. - Inspected surfaces to spot and remove imperfections affecting final look.
- Cleaned and organized work areas to remove safety hazards and maintain minimum level
of production errors. - Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Freight Manager
Dollar Tree
06.2018 - 12.2020
- Overseeing receiving and shipping operations on a weekly basis.
- Supervise freight processes and maintain stock areas.
- Manage freight team efficiently to ensure product is distributed neatly and organized on the sales floor.
- Provide freight updates to the Store Manager.
- Provide assistance to freight crew when unloading, and stocking merchandise.
- Complete all freight paperwork accurately and make sure stock room is maintained clean and orderly.
- Establish and enforce safety, health, and company's regulations.
- Performing all opening and closing procedures.
- Training and developing new employees.
- Resolving customers complaints to their overall satisfaction.
- Assisting with customers exchanges.
- Ensuring consistent standard of customer service.
- Supervising employees, and assigning daily objectives for each shift.
- Completing daily assignments assigned by the store manager.
- Counting store's safe on a daily, and responsible for completing afternoon/night deposit.
Assistant Manager
99 Cents Only Stores Llc
09.2011 - 05.2018
- Making sure that the company's standards are consistent.
- Hiring, training, and developing new employees.
- Resolving customer issues and complaints.
- Providing leadership and direction to all employees..
- Ensuring product quality and availability
- Organizing employee schedule.
- Assisting with the weekly store's incoming order.
- Ensuring that health, safety, and security rules are followed.
- Maintaining stores to standards, including stocking and cleaning.
- Assisting store manager when needed.
- Assisting with customers returns and exchanges.
- Completing tasks assigned by the store manager accurately and efficiently.
- Helping unload company's weekly trailers/trucks.
- Receiving vendors daily.
- Supervising, and assigning employees their daily tasks for each shift.
- Learning opening and closing store procedures.
- Responsible for daily safe counts and ordering of change when needed.
- Responsible for completing daily store deposit for Morning/Night shift.
Education
Certificate - General Studies
Houston School of Carpentry
Houston, TX03.2021
High School Diploma -
Westbury High School
Houston, TX05.2012
Skills
- Bilingual
- Critical Thinking
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications skills
Contact
Houston, TX 77099
Education
Houston, TX,Houston, TX
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight Manager
Dollar Tree
07.2024 - Current
Optometric Assistant
Today's Vision
01.2024 - 07.2024
Kennel Technician Supervisor
Mayde Creek Animal Health Center
05.2021 - 11.2023
Finisher/Vehicle Cleaner and Buffer
Magic Auto One
05.2021 - 06.2021
Freight Manager
Dollar Tree
06.2018 - 12.2020
Assistant Manager
99 Cents Only Stores Llc
09.2011 - 05.2018
Certificate - General Studies
Houston School of Carpentry
High School Diploma -
Westbury High School
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