Patricia Saitta
Summary
Experienced at Riverview Medical Center, in dealing with guests and patients visiting the hospital and assisting them to their destinations. Also, experienced in resolving complaints.
Overview
26
26
years of professional experience
Work History
Guest Services Representative
Monmouth Medical Center
Long Branch, NJ
11.2022 - Current
- Assist patients with check-in processes, ensuring a smooth and efficient arrival experience.
- Answer phone inquiries, addressing concerns and providing accurate information promptly.
- Assist visitors to obtain passes and provide directions to their destination
- Escort visitors to their destination if they are unsure of where to go
- Provide wheelchair to visitors when necessary bring them to their destination
- Utilize interpretation services to ensure the representative and visitors understand where they need to go.
- Assist in resolving complaints by visitors.
Registered Nurse
Riverview Medical Center
Red Bank, NJ
12.1999 - 12.2015
- Delivered high-quality patient care in diverse clinical settings, ensuring adherence to safety protocols.
- Administered medications and monitored vital signs, responding promptly to patient needs and changes in condition.
- Collaborated with interdisciplinary teams to develop and implement effective care plans for patients.
- Worked in Staff Education Department and taught Orientation Classes, Nursing skills such as IV Therapy, Cardiac Care, CPR. Continuing Education Classes Ns supported nurses and staff on units to dupervi and provide patient care.
Education
Bachelor of Science - Nursing Science
Stockton State College
Atlantic City, NJ05-1984
Skills
- Visitor support
- Complaint handling
- Customer service
- Problem resolution
Timeline
Guest Services Representative
Monmouth Medical Center
11.2022 - Current
Registered Nurse
Riverview Medical Center
12.1999 - 12.2015
Bachelor of Science - Nursing Science
Stockton State College