Patricia Sanchez
Albuquerque,NM
Summary
Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. senior collector and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Senior Collector with solid leadership skills who dependably achieves branch goals.
Overview
33
33
years of professional experience
Work History
Collector
Citigroup
Albuquerque, NM
06.1984 - 10.2017
Developed, implemented and monitored programs to maximize customer service satisfaction and managed on site customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Routinely prepared and evaluated CRM reports to identify problems and areas of for improvement. Resolved customer issues, questions, and complaints resolved in a timely manner. Developed, implemented policies, procedures, and process improvements initiatives to improve retention rates and increase customer satisfaction.
Education
High School Diploma - undefined
Skills
- Legal department
- Manager and Customer Service Assistance departments
- Both Front and Backend collections
- Recovery department
- Training department
- Call Center environment for over 33 years
- Seasoned Customer Sevice specialist with background in providing advice on diverse customer service
- Exceptional Training Specialist dedicated to employee development
- Result oriented with diverse backround in Legal, Management and Customer Assistants Unit
- Dedicated to providing excellent customer service and making operational and procedural improvements
Affiliations
Eucharist minister for St Mary’s and St Therese Catholic Church Legacy groupWas on the team called The Service Excellence award Volunteered for my children’s home room from kindergarten thru 8th gradeAwarded the Service Excellence Award
Timeline
Collector
Citigroup
06.1984 - 10.2017
High School Diploma - undefined
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