Patricia San Miguel
Dover,NJ
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Service Manager
MPC Foods Inc
Central VLY NY 10917
01.2019 - Current
- Resolved guest concerns promptly, maintaining a positive reputation for the establishment.
- Analyzed customer feedback to identify trends and improve service offerings continuously.
- Conducted regular performance evaluations for staff members, providing constructive feedback and guidance for improvement.
- Maintained cleanliness throughout the restaurant space__to meet strict health code regulations__and uphold a pleasant atmosphere for guests.
- Enhanced customer satisfaction by addressing and resolving guest concerns swiftly and professionally.
Kitchen Manager
S&P Enterprises Inc.
Central Valley, NY
03.2008 - 12.2018
- Oversaw daily kitchen operations, ensuring adherence to health and safety standards.
- Managed inventory control, optimizing stock levels and reducing waste.
- Trained and mentored kitchen staff on culinary techniques and best practices.
- Streamlined food preparation processes to enhance efficiency and productivity.
- Coordinated with suppliers to maintain quality of ingredients and timely deliveries.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
Bachelor of Science - Business Administration Technician
IPAE
Lima Perú 12.2001
Bachelor of Science - Assistant Manager
CEOP ELAs
Lima Perú 04.1999
Certification
- ServSafe certification
Timeline
Guest Service Manager
MPC Foods Inc
01.2019 - Current
Kitchen Manager
S&P Enterprises Inc.
03.2008 - 12.2018
Bachelor of Science - Business Administration Technician
IPAE
Bachelor of Science - Assistant Manager
CEOP ELAs