Patricia Sarellano
Roswell,New Mexico
Summary
Dynamic server with a strong background in customer service at Margaritas Restaurant, adept at enhancing guest satisfaction through effective communication and teamwork. Proven expertise in food safety standards and cash handling, consistently delivering exceptional dining experiences while training new staff to uphold high service quality.
Overview
24
24
years of professional experience
Work History
Server
Golden Corral Buffet and Grill
04.2008 - Current
Cashier
Circle K
04.2008 - 11.2028
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash management.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Collaborated with team members to maintain store cleanliness and organization.
- Assisted in inventory management by restocking shelves and performing stock checks.
- Adapted quickly to changing store demands and promotions, enhancing service delivery.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Server
Margaritas Restaurant
03.2007 - 04.2028
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Resolved guest inquiries and complaints efficiently, ensuring satisfaction.
- Monitored inventory levels and communicated needs to management for replenishment.
- Implemented best practices for food safety and sanitation standards consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pizza Maker
Peter Piper Pizza
02.2005 - 01.2026
- Prepared high-quality pizzas following standardized recipes and customer specifications.
- Operated kitchen equipment, including ovens and mixers, ensuring safety and cleanliness.
- Assisted in inventory management by tracking ingredient levels and notifying supervisors of shortages.
- Maintained a clean and organized work area to comply with health and safety regulations.
- Trained new staff on pizza preparation techniques and food safety practices to ensure quality standards.
- Implemented process improvements that increased efficiency in pizza assembly and order fulfillment.
- Monitored cooking times and temperatures to uphold product quality and consistency across menu items.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Implemented system for tracking ingredient usage to minimize waste.
- Cleaned and sanitized work areas, utensils and equipment.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated grills, fryers and ovens to cook food items.
- Trained and assisted new kitchen staff members.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
Education
High School Diploma -
Goddard High School
Roswell, NM05.2006
Skills
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Server
Golden Corral Buffet and Grill
04.2008 - Current
Cashier
Circle K
04.2008 - 11.2028
Server
Margaritas Restaurant
03.2007 - 04.2028
Pizza Maker
Peter Piper Pizza
02.2005 - 01.2026
High School Diploma -
Goddard High School