Patricia Schavey
Heber,UT
Summary
Results-driven Assistant Branch Manager with expertise in operations management and team development. Proven track record in streamlining processes and ensuring compliance, dedicated to enhancing customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Mountain America Credit Union
Heber, UT
07.2020 - Current
- Led branch operations, ensuring compliance with policies and regulations.
- Mentored staff in customer service excellence and operational best practices.
- Streamlined workflow processes to enhance member experience and satisfaction.
- Developed training programs to improve team performance and efficiency.
- Coaching individuals for independent growth
Help support productivity and growth of the organization - Cash ordering
- Analyzed branch performance metrics to identify areas for improvement.
- Implemented strategic initiatives to drive growth and member engagement.
- Collaborated with management on budget planning and resource allocation.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Medical Assistant
Intermountain Healthcare
Heber, UT
12.2019 - 05.2020
- Administered patient care, including vital sign checks and medical history documentation.
- Assisted healthcare professionals with examinations and procedures to enhance patient experience.
- Managed appointment scheduling and maintained accurate patient records using electronic health systems.
- Collaborated with multidisciplinary teams to ensure seamless patient flow and care coordination.
- Trained new staff on clinic protocols and efficient use of medical equipment and software systems.
- Fostered strong patient relationships, addressing concerns promptly to improve satisfaction rates.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Phoenix Internal Medicine
Phoenix, AZ
01.2015 - 11.2019
- Implemented process improvements that reduced patient wait times and enhanced service delivery efficiency.
- Led quality assurance initiatives to uphold compliance with healthcare regulations and standards.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assisting
Brookline College
Phoenix, AZ08-2010
Skills
- Banking
- Operations management
- Business development
- Team development
Certification
- Million Dollar Club, Mountain America Credit Union - 2021-2022
- Certified Coaching Program Training - 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Branch Manager
Mountain America Credit Union
07.2020 - Current
Medical Assistant
Intermountain Healthcare
12.2019 - 05.2020
Medical Assistant
Phoenix Internal Medicine
01.2015 - 11.2019
Medical Assisting
Brookline College