Patricia Sierra
McAllen
Summary
Detail-oriented Office Professional with strong organizational skills. Manages appointment scheduling and maintains accurate documentation, enhancing team communication. Committed to supporting office operations through effective administrative support.
Reliable Office Manager with proven ability in coordinating office activities. Prepares meeting agendas and minutes, ensuring clear communication among team members. Focused on maintaining an organized filing system and efficient office processes.
Motivated individual with strong organizational and communication strengths. Brings reliability and initiative to every task, eager to learn and adapt in fast-paced environments. Ready to contribute positively to team goals and workplace success.
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Up Therapy At Home, LLC
Edinburg, TX
05.2026 - Current
- Coordinated office activities to enhance operational efficiency.
- Managed appointment scheduling and maintained calendar for staff.
- Assisted in maintaining organized filing systems and documentation.
- Supported team communication by preparing meeting agendas and minutes.
- Keep up to date in Credentials, Billing, AR Report.
Billing Specialist
Quality Therapy Providers
Weslaco, TX
01.2023 - 02.2025
- Processed billing inquiries and resolved discrepancies to ensure timely payments.
- Managed patient accounts, ensuring accuracy in billing statements and insurance claims submissions.
- Collaborated with healthcare providers to verify services rendered for accurate billing.
- Implemented streamlined invoicing processes, reducing turnaround time for bill generation.
- Conducted regular audits of billing records to maintain data integrity and compliance.
- Liaised with insurance companies to facilitate prompt resolution of claim issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
Marketing Specialist
Kids Korner
Pharr, TX
05.2021 - 10.2022
- Developed and implemented marketing strategies to enhance brand visibility and consumer engagement.
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Visit Dr. Offices to engage in a friendly manner to be able to recruit new patients.
- interact with social events to make our Clinic Known
Office Manager
Kids Korner
Brownsville, TX
07.2020 - 09.2021
- Processed incoming correspondence and directed inquiries appropriately.
- Maintained inventory of office supplies and facilitated ordering as needed.
- Provided administrative support for billing and client records management.
- Assisted with onboarding new employees, ensuring smooth integration process.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Billing Specialist
Kids Korner
Weslaco, TX
05.2003 - 09.2021
- Trained new team members on billing software functionalities and compliance standards.
- Developed user-friendly documentation for internal processes related to billing operations.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Streamlined billing process efficiency by implementing updated billing system.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
- Collaborated with healthcare providers to verify services rendered for accurate billing.
- Managed patient accounts, ensuring accuracy in billing statements and insurance claims submissions.
- Conducted regular audits of billing records to maintain data integrity and compliance.
- Liaised with insurance companies to facilitate prompt resolution of claim issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Office Manager
Retama Manor Nursing Home
McAllen, TX
09.2019 - 01.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Assisted in maintaining organized filing systems and documentation.
- Processed incoming correspondence and directed inquiries appropriately.
- Provided administrative support for billing and client records management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Office Manager
Avila Plastic Surgery
Mission, TX
03.2011 - 10.2017
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated office activities to enhance operational efficiency.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Assisted in maintaining organized filing systems and documentation.
- Provided administrative support for billing and client records management.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Billing Coordinator
Mission Regional Hospital
Mission, TX
10.2006 - 06.2012
- Managed billing processes to ensure timely and accurate invoicing for patient services.
- Collaborated with healthcare providers to resolve discrepancies in billing statements.
- Processed insurance claims, ensuring compliance with industry regulations and guidelines.
- Trained new staff on billing software and organizational procedures for efficiency.
- Analyzed billing reports to identify trends and implement improvements in workflows.
- Led initiatives to streamline the revenue cycle, enhancing overall operational efficiency.
- Supervised team performance, providing mentorship and support to enhance skills and knowledge.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Organized accounts for financial audits and supported audit process.
- Updated documentation, reports, and spreadsheets with financial information.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
Office Manager
Mission Hospital Regional Medical Center
Mission, TX
05.2006 - 09.2011
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed appointment scheduling and maintained calendar for staff.
- Maintained inventory of office supplies and facilitated ordering as needed.
- Assisted with onboarding new employees, ensuring smooth integration process.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- In charge of Hospital MSO : Recruiting Doctors getting Credentials,Moving arrangements .
Education
High School Diploma -
Mcallen High School
McAllen, TXSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Human resources
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
Certification
- TMHP Seminars Training - In Austin, TX paid by company . Training consisted in New Guidelines .
- Driscoll, Superior, UHC insurance seminars: Billing,New codes.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Office Manager
Up Therapy At Home, LLC
05.2026 - Current
Billing Specialist
Quality Therapy Providers
01.2023 - 02.2025
Marketing Specialist
Kids Korner
05.2021 - 10.2022
Office Manager
Kids Korner
07.2020 - 09.2021
Office Manager
Retama Manor Nursing Home
09.2019 - 01.2021
Office Manager
Avila Plastic Surgery
03.2011 - 10.2017
Billing Coordinator
Mission Regional Hospital
10.2006 - 06.2012
Office Manager
Mission Hospital Regional Medical Center
05.2006 - 09.2011
Billing Specialist
Kids Korner
05.2003 - 09.2021
High School Diploma -
Mcallen High School