PATRICIA SINCLAIR
ACMS-All City Management Services
Lake Elsinore,CA
32
years of professional experience
Customer Service Representative resolves customer questions, enters orders, and keeps account information accurate in fast-paced phone and support environments. Strengthens service quality through clear communication, active listening, and prompt issue resolution. Supports customer satisfaction while maintaining clean records and reliable follow-through.
Work History
Cross Guard
4 Years 6 MonthsOversaw safe street crossing for children, ensuring vehicles halted appropriately.
Call Center Represented
3 Months- Delivered sales talks from scripts to persuade potential customers to purchase products or services or make donations.
- Obtained customer information including name, address, and payment method; entered orders into computer system.
Data Intry Supervisor
14 Years 4 Months- Keep records of invoices and support documents.
- Type billing documents, shipping labels
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Create manifest of order loaded in outbound trailers
- Filing
- Kept records of all Purchase Orders for inventory
- Data input of all trailers inbound and outbound trailers
Education
Associate of Arts - Child Development
GPA: 3.0
High School Diploma
GPA: 2.5
Skills
Customer service
Call handling
Complaint resolution
Active listening
Order processing
Clerical
Data entry
Records management
Filing
Document preparation
Timeline
Cross Guard
ACMS-All City Management Services
02.2022 - CurrentRead More
Call Center Represented
RemX
09.2017 - 12.2017Read More
Data Intry Supervisor
Gale Triangle Consolidation
04.1994 - 08.2008Read More
Compton High School
High School Diploma
Read More
Compton College
Associate of Arts from Child Development
Read More