Patricia Smith
Stamford,Connecticut
Summary
Results-driven Manager focused on problem-solving, attention to detail, and effective communication. Enhanced service delivery and improved operational efficiency through reliability and dedication. Committed to going the extra mile to achieve organizational goals. Detail-oriented operations professional recognized for enhancing customer service and operational efficiency. Committed to fostering teamwork and implementing effective solutions that drive organizational success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Director of Operations
EZ CARE STAFFING LLC
Stamford, Connecticut
06.2022 - Current
- Managed daily operations and workflow processes for staffing services.
- Developed and implemented operational strategies that enhanced service delivery and aligned with client needs.
- Coordinated staffing schedules to meet client demands efficiently.
- Ensured compliance with industry regulations and company policies.
- Streamlined communication between departments to improve collaboration.
- Resolved client issues promptly, ensuring high satisfaction levels.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures that improved workflow processes and supported team efficiency.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships that contributed to business growth and strengthened account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Coordinated activities between different departments to ensure successful completion of projects.
- Delegated work to staff, setting priorities and goals.
Recruiter
Care Finders Total Care LLC
Stamford, Connecticut
12.2020 - 06.2022
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Sourced qualified candidates through online job boards and social media platforms.
- Sourced and screened potential candidates for open positions.
- Conducted interviews to assess candidate skills and cultural fit.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Collaborated with hiring managers to understand position requirements.
- Streamlined recruitment processes by managing applicant tracking system.
- Managed candidate activity within Applicant Tracking System (ATS).
- Facilitated job application processes for qualified candidates.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Maintained strong relationships with candidates throughout the recruitment cycle.
- Supported candidates throughout recruitment life cycle to enhance experience.
- Provided a positive candidate experience throughout the recruitment process.
- Negotiated salaries and other employment terms with successful applicants.
- Participated in local job fairs and recruitment events for prospective hiring.
- Coordinated and attended career fairs and recruitment events to source candidates.
- Participated in industry networking events to build talent pipeline.
- Referred suitable candidates to relevant departments for additional assessment.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Facilitated onboarding processes for new hires to ensure smooth transitions.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Developed engaging job descriptions to attract diverse talent pools.
Field Supervisor
Daniel Care Home Care
Stamford, CT
12.2019 - 12.2020
- Supervised daily operations and staff performance in home care settings.
- Coordinated client care plans with healthcare professionals and family members.
- Conducted regular assessments of client needs and service delivery effectiveness.
- Facilitated communication between clients, families, and caregivers to ensure satisfaction.
- Supervised, coordinated, or scheduled activities of field team workers.
- Resolved conflicts among staff or clients to maintain a positive care environment.
- Analyzed customer feedback regarding quality of service provided by field personnel.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Evaluated team performance, providing feedback and recommendations for improvement.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Trained new staff on best practices for patient care and safety protocols.
Payroll Administrator
Daniel Care Home Care
Stamford, Connecticut
12.2018 - 12.2019
- Processed payroll for employees accurately and on schedule.
- Maintained employee records in payroll software efficiently.
- Reviewed timesheets for discrepancies and resolved issues promptly.
- Collaborated with HR to update employee benefit information regularly.
- Resolved discrepancies between payroll records and employee inquiries.
- Provided information by answering employee questions about payroll-related matters.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Updated employee profiles with changes in job titles or salaries as required.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Managed payroll for employees at different locations.
- Verified employee hours worked against timesheets provided by supervisors.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
- Administered and calculated withholding and deductions associated with net earnings.
Skills
- Operations management
- Customer service
- Customer retention
- Customer relations
- Attention to detail
- Task prioritization
- Time management
- Problem solving
- Multitasking capacity
- Teamwork
- Effective communication
- Excellent communication
Timeline
Director of Operations
EZ CARE STAFFING LLC
06.2022 - Current
Recruiter
Care Finders Total Care LLC
12.2020 - 06.2022
Field Supervisor
Daniel Care Home Care
12.2019 - 12.2020
Payroll Administrator
Daniel Care Home Care
12.2018 - 12.2019