Patricia Smith
Ocala
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellent customer service and value enhancement to the property owners.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Metroplex Inc.
Chicago
07.1992 - 03.2000
- Coordinated tenant communications and scheduled property tours for prospective residents.
- Processed lease applications and prepared necessary documents for new tenants.
- Assisted in managing property maintenance requests and tracked resolution status.
- Conducted regular property inspections to ensure compliance with company standards.
- Maintained accurate records of tenant interactions and service requests in software systems.
- Coordinated with vendors to arrange timely repairs and maintenance services.
- Supported the Property Manager in budgeting and financial reporting tasks regularly.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Explained policies and procedures to tenants and enforced rules.
- Checked rental eligibility by following company's verification process.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
- Processed security deposit refunds for departing tenants efficiently.
- Escalated critical issues to property manager to promote immediate resolution.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Bank Teller
LaSalle Talman Bank
Chicago
04.1990 - 07.1992
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Managed cash drawer, ensuring proper cash handling practices.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Assisted clients with account inquiries and banking services.
- Educated customers on bank products and services available.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Addressed customer concerns to enhance satisfaction and loyalty.
- Promoted a positive banking experience through friendly interactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Education
Associate of Applied Science - Business Administration And Management
Robert Morris College
Chicago , IL 11.1989 - 05.1990
Amundsen High School
Chicago, ILSkills
- Lease administration
- Property maintenance
- Tenant relations
- Financial reporting
- Data entry accuracy
- Time management
- Problem solving
- Detail orientation
- Administrative support
- Accounting operations
- Security deposit refunds
- Property inspection
- Unit inspection
- Eviction coordination
- Property management expertise
- Database management
- Lease agreement review
- Leasing and sales
- Housing regulations
- Rent collection
- Property inspections
- Cash management
- Showing and leasing of units
- Record keeping
- Records management
- Attention to detail
- Budget planning
- Repair planning
Timeline
Assistant Property Manager
Metroplex Inc.
07.1992 - 03.2000
Bank Teller
LaSalle Talman Bank
04.1990 - 07.1992
Associate of Applied Science - Business Administration And Management
Robert Morris College
11.1989 - 05.1990
Amundsen High School