Patricia Soler Chaparro
Naples,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Women's Sales Associate
Dillards Department Store
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
LOAN OFFICER ASSISTANT
Sussy Walden | Naples, FL
03.2022 - 11.2022
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Assembled important paperwork and disclosures for borrower.
OWNER/PRESIDENT
Drogueria Invermed | Caracas, Venezuela
05.2004 - 02.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Education
Associate of Arts - Marketing
Instituto Superior Universitario De Marketing
Caracas, Venezuela07.1989
High School Diploma -
Colegio Superior Americano
Bogota, Colombia05.1984
Skills
- Trade-In Quotes
- Credit Card Applications
- Independent Judgement
- Sales Records Management
- Sales Expertise
- Retail Sales
- Documentation and Recordkeeping
- Selling Techniques
- Display Building
- Personnel Mentoring
- Time Management
- Leadership
- Sales Strategies
- Positive Customer Engagement
- Retail Store Operations
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Retail Metrics and Goals
- Player Motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Women's Sales Associate
Dillards Department Store
11.2022 - Current
LOAN OFFICER ASSISTANT
Sussy Walden | Naples, FL
03.2022 - 11.2022
OWNER/PRESIDENT
Drogueria Invermed | Caracas, Venezuela
05.2004 - 02.2022
Associate of Arts - Marketing
Instituto Superior Universitario De Marketing
High School Diploma -
Colegio Superior Americano
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