Patricia Sprinkle
Shreveport,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional to customers and companies successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Federal Express
03.2007 - Current
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Parkway High School
Bossier City, LABachelor of Arts - Criminal Justice
Louisiana State University At Shreveport
Shreveport, LA12.2024
Skills
- Reading Comprehension
- Product Recommendations
- Microsoft Outlook
- Document and Records Management
- Shipping procedures understanding
- Data Entry
- Follow-up skills
References
References
Cordell Williams
Louisiana State Police
318-617-7903
Shannon Washington
Bossier City Police Department
318-572-0314
Albert Deville
Retired Army 1st Class
650-248-5131
Chad Rose
American Airlines Pilot Captain
479-337-1602
Timeline
Customer Service Agent
Federal Express
03.2007 - Current
High School Diploma -
Parkway High School
Bachelor of Arts - Criminal Justice
Louisiana State University At Shreveport
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