Patricia Stewart
New Haven
Summary
With a proven track record at Yale New Haven Health System, I excel in optimizing patient financial processes and enhancing customer satisfaction through critical thinking and strong interpersonal communication. My expertise in EPIC software and dedication to quality service have significantly improved operational efficiency and patient experiences.
Overview
1
1
Certification
Work History
Patient Financial Access Specialist Op
Yale New Haven Health System
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- A Patient Financial Access Specialist - Outpatient (OP) at Yale New Haven Health manages patient financial information, appointments, and communication between patients, physicians, and clinical staff. Some responsibilities include:Patient identification: Ensuring patient safety by accurately identifying patients and adhering to Red Flag procedures
Patient information: Gathering and updating patient demographic and financial information
Scheduling: Managing complex scheduling for multiple outpatient services
Communication: Ensuring instructions, preparations, and laboratory test requirements are met before appointments or procedures
Liaison: Acting as a liaison between patients and physicians to manage scheduling
Decision making: Making decisions about the sequencing of complex procedures, appointments, and other services
Some skills that a Patient Financial Access Specialist should have include:Strong interpersonal skills
Ability to build rapport with a variety of people
Basic understanding of medical terminology
Critical thinking and problem solving skills
Intermediate computer skills
Effective written and oral communication skills
Administration Assistant
Carilion Occupational Health
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Patient Access Representative
Lewis Gale Medical Center
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Bed Management Representative
Yale New Haven Health System
- Played a crucial role during emergency situations, coordinating patient placement and ensuring optimal utilization of resources during times of high demand.
- Advocated for departmental needs during budgeting discussions leading to increased funding for staffing resources that improved overall performance.
- Utilized data analysis tools to monitor and optimize bed utilization trends.
- Monitored discharge planning activities to support efficient turnover of beds for incoming patients.
Bed Associate
Yale New Haven Health System
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Certification - Health Administration
MedCerts
Florida Gardens, FL01.2022
Certification - Patient Navigator
Gateway Community College
New Haven, CT01.2018
Skills
- Customer relations
- Customer-service oriented
- Recordkeeping
- Transporting files
- Restocking supplies
- Scheduling
Dedicated Customer Service Associate and providing high-quality service by listening to customers and responding quickly to satisfy their needs Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations
Skills
- Faxing paperwork
- Critical Thinking
- Articulate and well-spoken
- Appointment setting
- Filing and data archiving
- Greeting visitors
- Verifying insurance coverage
- EPIC and other software’s in hospital or clinical needs
Accomplishments
I was recognized for patient safety and verifying patient information on allergy and medication list
while working at Trumbull Smilow out-patient clinic.
Affiliations
Patients
Community
Hospital
According to jobs report from the Department
Certification
Medcerts
Mental health
Patient navigator
Additional Information
Having empathy for the care of our Community
Timeline
Patient Financial Access Specialist Op
Yale New Haven Health System
Administration Assistant
Carilion Occupational Health
Patient Access Representative
Lewis Gale Medical Center
Bed Management Representative
Yale New Haven Health System
Bed Associate
Yale New Haven Health System
Certification - Health Administration
MedCerts
Certification - Patient Navigator
Gateway Community College
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