Patricia Sumpter
Hephzibah,GA
Summary
Professional adept at advocating for health and well-being with strong expertise in patient care, health education, and community outreach. Known for effective team collaboration and consistently achieving impactful results, adapting smoothly to changing needs. Skilled in communication, problem-solving, and empathetic support, valued for reliability and drive in delivering positive health outcomes.
Experienced with patient advocacy, community outreach, and health education. Uses effective communication and problem-solving to address health concerns. Track record of building trust and fostering positive health outcomes through collaboration and personalized care.
Results-oriented health professional with extensive experience in health advocacy and wellness promotion. Proven track record of designing impactful health programs and fostering strong community relationships. Focused on collaborative efforts and delivering effective patient support while adapting to evolving health needs.
Overview
17
17
years of professional experience
Work History
Family Health Advocate
Sharecare Health Data Services
Atlanta, GA
02.2022 - 04.2026
- Advocated for patients and families to ensure access to quality healthcare services and community resources.
- Assisted families with navigating healthcare systems, insurance processes, and medical appointments.
- Educated clients on preventive care, wellness strategies, nutrition, and healthy lifestyle practices.
- Coordinated communication between healthcare providers, patients, and family members to support continuity of care.
- Connected individuals and families with social services, financial assistance programs, and community support organizations.
- Maintained accurate client records, case notes, and confidential documentation in compliance with privacy regulations.
- Provided emotional support and guidance to families during medical treatments, recovery, and care planning.
- Conducted outreach activities to increase community awareness of available health and wellness resources.
- Assisted clients in developing personalized health goals and action plans to improve overall well-being.
- Monitored client progress and followed up to ensure successful access to recommended services and support.
- Supported crisis intervention efforts by helping families address urgent healthcare and social needs.
- Collaborated with multidisciplinary teams to improve patient outcomes and advocate for client-centered care.
Customer Service Representative
VRI Medical Alarms
Augusta, GA
09.2020 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Dispatched Emergency Services If Client needed help.
- Tested Emergency Devices to ensure working properly
Technical Support Representative
T-Mobile
Augusta, GA
07.2015 - 10.2020
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Utilized automated systems to manage and track customer inquiries through to completion.
- Input customer service orders and tracked orders through to completion.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Medical Assistant
Center for Primary Care
Augusta, GA
05.2009 - 07.2016
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Education
GED -
Augusta Technical College
Augusta, GA02-2009
Skills
- Credit card payment processing
- Problem-solving abilities
- Clerical support
- Courteous demeanor
- Inbound and Outbound Calling
- Technologically savvy
- Customer relations
- Claims
- Medical Assistant
Education and Training
other
Timeline
Family Health Advocate
Sharecare Health Data Services
02.2022 - 04.2026
Customer Service Representative
VRI Medical Alarms
09.2020 - 01.2022
Technical Support Representative
T-Mobile
07.2015 - 10.2020
Medical Assistant
Center for Primary Care
05.2009 - 07.2016
GED -
Augusta Technical College