Patricia Theodore
Stoughton,MA
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged skills in food safety practices and guest relations management at Nosh&Grog and other prestigious venues. My proactive approach in employee training and dedication to food quality standards significantly elevated service delivery, fostering a culture of excellence and repeat patronage.
Overview
22
22
years of professional experience
Work History
Server
Nosh&Grog
Canton , MA
12.2023 - 12.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in training new servers.
Server
Cut 21
Revere , MA
07.2021 - 10.2023
- Served food and beverages to patrons and confirmed complete orders.
- Monitored dining room for cleanliness and proper set-up at all times.
Lead Server Trainer
Door No. 7
Wellesley, MA
12.2018 - 06.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Waitress
Sugar Bakery
Roslindale, MA
04.2017 - 09.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Enforced safety guidelines for employees and patrons of the restaurant.
Concierge
J.Hinsley
Boston, Ma
08.2014 - 04.2017
- Assisted guests with planning special events by recommending area service providers.
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services such as personal drivers.
- Protected guests with utmost professionalism and discretion for all matters.
Server
The Gaslight
Lynnfield, MA
02.2016 - 01.2017
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
Server Legal seafood
Charlestown, Ma
06.2015 - 02.2016
- Employee training Food safety Menu knowledge Policy enforcement Item upselling December 2018 - CurrentTraining Server Door no.7 | Wellesley , Ma Kept team compliant with food safety requirements and cleaning standards.
- Coordinated orders with kitchen staff to correctly handle special requests.
- Helped plan and approve daily server sections and work assignments.
Server
YardHouse Darden Restaurants
Dedham, MA
09.2009 - 08.2012
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Cheesecake Factory
Natick, MA
09.2006 - 08.2009
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Store Manager
Crate&Barrel
Newton, Ma
11.2004 - 05.2007
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
- Provided consistent feedback and training to empower team members in confident and personable service- delivery.
Sales Associate
Marshall’s
Canton, MA
11.2002 - 02.2003
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Canton High School
Canton, MA5 1992
Skills
- Special events
- Merchandising
- Safety protocol
- Employee training
- Guest relations management
- Food and beverage pairings
- Food quality standards
- Point of sale operation
- Food safety
- Front-of-house display creation
- Food safety practices
- Table setting arrangements
- Buffet setup and takedown
- Table setting knowledge
- Shift management
Timeline
Server
Nosh&Grog
12.2023 - 12.2024
Server
Cut 21
07.2021 - 10.2023
Lead Server Trainer
Door No. 7
12.2018 - 06.2021
Waitress
Sugar Bakery
04.2017 - 09.2017
Server
The Gaslight
02.2016 - 01.2017
Server Legal seafood
06.2015 - 02.2016
Concierge
J.Hinsley
08.2014 - 04.2017
Server
YardHouse Darden Restaurants
09.2009 - 08.2012
Server
Cheesecake Factory
09.2006 - 08.2009
Store Manager
Crate&Barrel
11.2004 - 05.2007
Sales Associate
Marshall’s
11.2002 - 02.2003
High School Diploma -
Canton High School