Patricia Tierney
Grafton ,MA
Summary
Proven track record of enhancing customer satisfaction and optimizing lab operations, leveraging exceptional communication and meticulous attention to detail. At Honeywell, led quality control initiatives and trained personnel, demonstrating significant improvements in efficiency and safety. Skilled in team motivation and maintaining high standards of personal grooming, consistently achieving and exceeding employer expectations.
I have been a stay at home mom for 23 years. I am eager to return to the work force. My strength is dealing with customers. I believe I have a lot to offer to a company wiling to hire me.
Overview
15
15
years of professional experience
Work History
Waitress Trainer
Friendlys Ice Cream
Waltham, MA
07.1993 - 03.2001
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Lab Technician
Honeywell
Lexington, MA
03.1986 - 12.1990
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Education
High School -
Watertown High School
Watertown, MA06.1984
Skills
- Team motivation
- Body Language Awareness
- Order Accuracy
- Energy and enthusiasm
- Memory retention
- Efficient Movement
- Exceptional communication
- Personal grooming
Timeline
Waitress Trainer
Friendlys Ice Cream
07.1993 - 03.2001
Lab Technician
Honeywell
03.1986 - 12.1990
High School -
Watertown High School