Patricia Trog
Fairchance,PA
Summary
Dynamic General Manager with extensive experience in customer relationship management and team development. Skilled in problem-solving, time management, and fostering client loyalty, leading to increased repeat business and a secure environment for staff and pets.
Overview
23
23
years of professional experience
Work History
General Manager
Nemacolin Wooflands Pet Resort & Spa
Farmington , PA
07.2019 - 01.2026
- Oversaw daily operations of pet resort facilities.
- Developed training programs for new employees on customer service standards.
- Implemented safety protocols to maintain a secure environment for pets and staff.
- Fostered relationships with clients to promote loyalty and repeat business.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Customer Service Representative
Target
Morgantown, West Virginia
09.2012 - 08.2019
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions efficiently using point-of-sale systems.
- Handled returns and exchanges in accordance with store policies.
- Trained new staff on customer service protocols and store operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Researcher
Daxton Irving
Morgantown, West Virginia
01.2018 - 07.2019
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant Manager
GameStop
Morgantown, West Virginia
12.2015 - 12.2017
- Supported inventory management and restocking of merchandise on the sales floor.
- Trained new employees on customer service standards and product knowledge.
- Collaborated with team members to create engaging promotional displays.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Maintained a clean and organized store environment for customers.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
Assistant Manager
Hardee's
Waynesburg, Pennsylvania
07.2003 - 09.2012
- Trained new employees on customer service standards and product knowledge.
- Maintained a clean and organized store environment for customers.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate Degree in Business Management - Business
Pittsburgh Technical Institute
PA06-2007
Skills
- Operations management
- Budgeting
- Inventory control
- Staff scheduling
- Safety protocols
- Customer relationship management
- Team leadership
- Problem solving
- Time management
Timeline
General Manager
Nemacolin Wooflands Pet Resort & Spa
07.2019 - 01.2026
Researcher
Daxton Irving
01.2018 - 07.2019
Assistant Manager
GameStop
12.2015 - 12.2017
Customer Service Representative
Target
09.2012 - 08.2019
Assistant Manager
Hardee's
07.2003 - 09.2012
Associate Degree in Business Management - Business
Pittsburgh Technical Institute