Patricia Varens Hernandez
Glendale,AZ
Summary
Dedicated customer service representative with extensive industry experience and a proven ability to establish rapport with clients. Known for maintaining high levels of customer satisfaction while contributing to overall company success. Recognized for a positive attitude and strong teamwork skills, consistently focused on building relationships and cultivating partnerships to drive business growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Los Altos Ranch Market
Glendale, AZ
08.2024 - Current
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided top quality control and eliminated downtime to maximize revenue.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Rice Mediterranean Kitchen
South Miami, FL
04.2024 - 06.2025
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
IPVCE Carlos Rolof
Cienfuegos, Cuba06-2017
Skills
- Complaint resolution
- Account updating
- Scheduling
- Calm demeanor
- Opening and closing accounts
- Office equipment proficiency
- Product knowledge
- Credit card payment processing
- Time management
- Customer relationship management (CRM)
- Problem-solving
- High-energy attitude
- Money handling
- Email management
Languages
Spanish
Full Professional
English
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Los Altos Ranch Market
08.2024 - Current
Cashier
Rice Mediterranean Kitchen
04.2024 - 06.2025
High School Diploma -
IPVCE Carlos Rolof