Patricia WEST
Port Orchard,WA
Summary
Dynamic and results-driven professional with extensive experience in operations management at Grocery Outlet. Proven track record in enhancing customer satisfaction and team performance through effective training and inventory management. Skilled in employee development and safety oversight, consistently achieving operational excellence in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Floor Manager
Grocery Out.et
Port Orchard, WA
08.2020 - 09.2025
- Learned operational processes and safety regulations in fast-paced environment.
- Assisted in coordinating daily floor activities to ensure smooth operations.
- Supported team members with training on standard operating procedures and best practices.
- Collaborated with staff to maintain cleanliness and organization of work areas.
- Monitored inventory levels, assisting with restocking supplies as needed.
- Engaged with customers to enhance service quality and address inquiries promptly.
- Participated in team meetings to discuss workflow improvements and operational challenges.
- Adapted quickly to changes in priorities and tasks within a dynamic setting.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Home Manager
Fred Meyer
Port Orchard, WA
09.2010 - 07.2019
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff, fostering a collaborative and efficient team environment.
- Developed and implemented process improvements, enhancing workflow efficiency and customer satisfaction.
- Coordinated scheduling and staffing to optimize resource allocation and maintain service levels.
- Managed inventory control systems, ensuring accurate stock levels and minimizing waste.
- Led initiatives to streamline communication between departments, improving operational transparency.
- Increased overall efficiency of daily tasks by training team members on new technologies or software systems as needed.
- Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
Store Manager
Taco Bell
Port Orchard, WA
02.1993 - 07.2002
- Led daily store operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to optimize inventory management and product placement.
- Developed and implemented strategic marketing initiatives to boost store visibility.
- Oversaw financial performance, managing budgets and reducing operational costs.
- Ensured compliance with safety regulations and company policies throughout the store.
- Enhanced employee performance through regular feedback and professional development opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
ARTS
Olympic College
Bremerton, WAHigh School Diploma -
South Kitsap High School
Port Orchard, WA06-1990
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Store maintenance
- Operations management
- Stock management
- Health and safety
- Performance improvements
- Scheduling and planning
- Team training and development
- Employee scheduling
- Safety oversight
- Inventory management
Timeline
Floor Manager
Grocery Out.et
08.2020 - 09.2025
Assistant Home Manager
Fred Meyer
09.2010 - 07.2019
Store Manager
Taco Bell
02.1993 - 07.2002
ARTS
Olympic College
High School Diploma -
South Kitsap High School