Open To Work
Patricia Wolcott
Lake City
Work Preference
Summary
Efficient Operations Clerk recognized for high productivity and ability to complete tasks swiftly and accurately. Skilled in data entry, record keeping, and inventory management, ensuring seamless operational flow. Possess strong problem-solving skills, adaptability, and teamwork capabilities that drive successful outcomes in fast-paced environments. Excel at communication and organizational skills, facilitating effective collaboration across departments.
Overview
23
23
years of professional experience
Work History
Operations Clerk
Lowe's
Lake City
09.2013 - Current
- Processed customer orders and ensured accurate inventory management.
- Coordinated with team members to streamline daily operations, enhancing overall workflow.
- Maintained organized workspaces for efficient workflow and safety compliance.
- Trained new employees on operational procedures and systems, contributing to faster onboarding.
- Handled customer inquiries and provided exceptional service during interactions.
- Operated various tools and equipment to facilitate daily tasks effectively.
- Assisted in developing standard operating procedures for operations team.
- Maintained filing system for all operations documents and reports.
- Performed data entry tasks for order processing, shipping and billing activities.
- Responded promptly to customer requests via email or phone in a professional manner.
- Managed incoming calls from customers regarding product inquiries and complaints.
- Investigated discrepancies between customer orders and actual deliveries received.
- Coordinated shipments with freight carriers and provided tracking information to customers.
- Directed clients and guests to correct departments, rooms, and staff members.
- Ensured quality control standards were met before releasing products for shipment.
- Conducted regular audits of operational processes, ensuring compliance with policies and identifying areas for improvement.
- Resolved customer inquiries regarding product availability or delivery status.
- Assisted in training new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
- Reviewed and approved vendor invoices.
- Greeted guests and vendors to assist in navigating space.
- Offered cashier coverage to relieve staff during absences or breaks.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Controlled access by unlocking gates for authorized personnel during business hours.
- Bagged, classified, and labeled hazmat items for storage and kept up with until semi-annual pickup.
- Supply chain management
Server
Applebee's
Lake City
05.2003 - 05.2011
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on restaurant procedures and menu items.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and processed payments using POS system accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
GED
Lake City, FLSkills
Detail-oriented Operations Clerk with expertise in data entry, record keeping, and inventory management Strong problem-solving and organizational skills enhance operational efficiency and foster collaboration across teams Adaptable and effective in fast-paced environments, consistently delivering accurate results
Detail-oriented Operations Clerk with expertise in data entry, record keeping, and inventory management Strong problem-solving and organizational skills enhance operational efficiency and foster collaboration across teams Adaptable and effective in fast-paced environments, consistently delivering accurate results
Timeline
Operations Clerk
Lowe's
09.2013 - Current
Server
Applebee's
05.2003 - 05.2011
GED