Patricia Wolcott

• Engaged with vendors, customers and management to resolve issues, processed credit requests, and addressed damaged or faulty merchandise in accordance with company policies
• Organized and maintained accurate filing for all operational documents and reports to support efficient retrieval.
• Managed incoming calls from customers regarding delivery inquiries and product complaints.
• Scheduled incoming and outgoing shipments with freight carriers and provided tracking information to customers as needed as well as maintained and filed BOL/PODs for easy access if required.
• Offered cashier coverage to relieve staff during absences or breaks.
• Scheduled service for power equipment, waste/recycling pick-up and various other necessary tools and devices.
• Controlled access by unlocking gates for authorized personnel during business hours.
• Bagged, classified, and labeled hazmat items for storage and routine pick-up.

• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software updates and applications.
• Excellent communication skills, both verbal and written.
• Driven to deliver a personalized yet professional experience to all customers to ensure satisfaction and a likeliness to shop again, guaranteeing future profits and company success.
• Maintained accurate POS and cash handling procedures
• Kept a clean workspace and the area surrounding it.
• Stocked and organized check-out lanes.

Conducted thorough scans of merchandise locations to identify replenishment requirements before store opening and distributed reports to appropriate departments at opening time.

• Provided exceptional customer service in a fast-paced dining environment.
• Took and processed customer orders accurately and efficiently.
• Maintained cleanliness and organization of dining area and service stations.
• Assisted in training new servers on restaurant procedures and menu items.
• Maintained accurate cash handling.
• Provided excellent customer service to ensure satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.