Patricia Wolf
Jacksonville,FL
Summary
Dynamic leader with proven expertise in staff management and inventory control, honed at The Home Depot. Excelled in elevating customer service standards and fostering inclusive, efficient team environments. Skilled in conflict resolution and complex problem-solving, achieving significant improvements in workflow and safety protocols. Demonstrates exceptional communication and multitasking abilities.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Special Services Supervisor
The Home Depot
08.2019 - 10.2024
- Led a diverse team of professionals in delivering exceptional customer service experiences for clients.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
- Oversaw and assisted in order sales and scheduled delivery and pickup orders.
- First point of contact for customers calling or walking in, assisting them with all their needs.
Front Desk Receptionist
Boehm Art Gallery
06.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected donations, purchases and artist payments.
- Maintained organized and clean front office area and art exhibits to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Coordinated company events, contributing to successful and well-organized functions.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Rocky Point High School
Rocky Point, NY 05.2001 - 06.2018
Skills
- Staff management
- Inventory control
- Schedule writing
- Customer service
- Training and mentoring
- Complex Problem-solving
- Inventory oversight
- Conflict resolution
- Documentation and reporting
- Payroll processing
- Multitasking Abilities
- Excellent communication
Timeline
Special Services Supervisor
The Home Depot
08.2019 - 10.2024
Front Desk Receptionist
Boehm Art Gallery
06.2018 - 06.2019
High School Diploma -
Rocky Point High School
05.2001 - 06.2018
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank