Sufyan Kulmie

• Assisting customers with any issues, through email, text, call, and in person.

• Solving system errors and creating solutions for unforeseen situations.

• Coordinated and distributed tasks effectively.

• Enhanced team productivity by implementing efficient workflow processes and procedures

• Led a diverse team of professionals in delivering exceptional customer service experiences for clients.

• Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
• Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
• Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
• Organized displays and stocked shelves to draw customers' attention to specific items.
• Learned the native language to better communicate with customers and help improve customer satisfaction.