Patricia Woosley
Bakersfield,CA
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Townsend Design
Bakersfield, CA.
06.2010 - 01.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to enhance service delivery.
- Collaborated with team members to ensure seamless order processing and fulfillment.
- Managed high call volumes while maintaining quality assurance standards in customer interactions.
- Documented customer interactions accurately to maintain comprehensive records for future reference.
Store Manager
Today Cleaners
Bakersfield, CA.
10.2002 - 02.2010
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff to enhance team performance and productivity.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased foot traffic and sales revenue.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Managed scheduling to ensure adequate coverage during peak hours, improving service efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Office Manager
Carls Appliance Repair
Bakersfield, CA
04.1999 - 01.2005
- Managed daily office operations, ensuring efficiency in workflow and communication.
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Oversaw inventory management, tracking supplies to maintain adequate levels for repairs and services.
- Implemented process improvements that enhanced operational efficiency and reduced downtime in service delivery.
- Facilitated vendor relationships to negotiate favorable terms for supplies and equipment procurement.
- Monitored financial transactions, maintaining accurate records of expenses and revenue streams.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Townsend Design
06.2010 - 01.2012
Store Manager
Today Cleaners
10.2002 - 02.2010
Office Manager
Carls Appliance Repair
04.1999 - 01.2005