Patricia Diane Abbott
Retail management
Covington,TN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Manager position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Hot Springs, AR
10.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
Store Manager
Walgreens
Malvern, AR
03.1994 - 10.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Business Administration
Quachita Baptist University
Arkadelphia, ARSkills
- Policy and Procedure Implementation
- Staff Training
- Systems Implementations
- Project Management
- Sales Activities
- Customer Service
Timeline
Operations Manager
CVS Pharmacy
10.2015 - Current
Store Manager
Walgreens
03.1994 - 10.2015
No Degree - Business Administration
Quachita Baptist University