Singing
Patricia M Johnson
San Francisco,CA
Summary
Field Investigator with strong leadership skills with a specialty in Public Transit Management and Incident response.
Exceptional communication skills
Senior-level Investigator and First Responder/Civil Servant
Experienced in challenging and fast-paced field operations
Worked closely with law enforcement and medical staff to bring streamlined solutions in high profile emergency and high-risk situations.
Well established record of excellence in situations requiring interpersonal skills, sensitivity and tact across a diverse spectrum.
Senior level investigator with exemplary skills in customer service, time management and service coordination. Bringing over 16 years of related experience combined with superior mathematical and technical abilities.
Pursuing similar position to benefit an expanding company.
Overview
17
17
years of professional experience
1
1
Language
5
5
years of post-secondary education
Work History
Transit Supervisor/Senior Field Investigator
San Francisco Municipal Transportation Agency
09.2017 - Current
- First line supervisor, conducted Transit Operator supervision and field monitoring of all transit operations within City and County of San Francisco
- First Responder, in collaboration with City officials, Law enforcement and Fire Department to investigate and resolve field accidents/injuries and other unusual occurrences within field including Treasure Island
- City and County Civil Servant, responsible for ongoing safety within public areas, especially those dealing with public transit operations, documenting over 290 investigative reports
- Supervised, trained and motivated Bus Operators identifying strengths and areas of weakness, applying appropriate disciplinary action as necessary
Transit Bus Operator
San Francisco Municipal Transportation Agency
03.2007 - 08.2017
- Provided exceptional customer service to thousands of transit riders, addressing concerns with patience and professionalism
- Resolved conflicts among passengers calmly and efficiently, ensuring safety for all riders throughout their journey.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines within challenging situations while transporting hundreds of patrons daily
- Assisted passengers with special needs, ensuring comfortable and accessible transit experience for all riders
- Developed strong relationships with regular passengers, fostering trust and reliability
- Drove 100-passenger shuttle buses to and from terminal.
Skills
- Operations Management
- Business Development
- Strategic Planning
- Staff Management
- Analytical Thinking
- Training and mentoring
Timeline
University of California At Berkeley - Bachelor of Arts, Applied Psychology
2019 - Current
Transit Supervisor/Senior Field Investigator - San Francisco Municipal Transportation Agency
09.2017 - Current
Transit Bus Operator - San Francisco Municipal Transportation Agency
03.2007 - 08.2017
Interests
Piano playing
Music
Songwriting
Reading
Volleyball
Education
Bachelor of Arts - Applied Psychology
2019 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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