Patricia Michelle Martinez
Marietta,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
City Thrift
Marietta, GA
10.2022 - Current
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Sales Lead Keyholder
Re-Zoned Gifts & Apparel
Marietta, Georgia
11.2021 - 10.2022
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Tracked inventory levels for restocking merchandise when necessary.
- Assisted customers in locating items within the store or online through use of technology resources.
- Greeted customers and provided assistance with product selection.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Assistant Restaurant Manager
3 Amigos Mexican Bar & Grill
Marietta, GA
04.2014 - 07.2021
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Performed regular maintenance checks on kitchen equipment.
- Ensured compliance with health and safety regulations.
- Coordinated catering services for special occasions or corporate events.
- Promoted special events or discounts to increase sales volume.
- Maintained accurate records of sales transactions and other financial information.
- Participated in local community events as a representative of the restaurant brand.
- Provided leadership and direction to restaurant employees.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Sales Associate
Forever 21
Kennesaw, Georgia
11.2008 - 09.2013
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Marietta High School
Marietta, GA05-2010
Some College (No Degree) - Dental Assisting
Fortis College
Smyrna, GASome College (No Degree) - Business Management
Chattahoochee Technical College
Marietta, GASkills
- Bilingual
- Recruitment and hiring
- Operations Management
- Staff Management
- Training and mentoring
- Goal-Oriented
- Product Knowledge
- Positive and professional
- Adaptive team player
Professional References
- David Hamilton (678) 523-9888
- Lorayne Hunsicker (702) 265-3867
Timeline
Assistant Store Manager
City Thrift
10.2022 - Current
Sales Lead Keyholder
Re-Zoned Gifts & Apparel
11.2021 - 10.2022
Assistant Restaurant Manager
3 Amigos Mexican Bar & Grill
04.2014 - 07.2021
Sales Associate
Forever 21
11.2008 - 09.2013
High School Diploma -
Marietta High School
Some College (No Degree) - Dental Assisting
Fortis College
Some College (No Degree) - Business Management
Chattahoochee Technical College