Excel, word, McKesson, Meditech, Experience teams
Patricia (Patti) McCombs
Lewistown,IL
Summary
Skilled patient access coordinator specializing in HIPAA regulations and efficient billing practices. Demonstrated ability to ensure precise record-keeping while increasing operational productivity. Focused on improving patient access and satisfaction through clear communication and exceptional service delivery.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator
Graham Medical Group
06.2019 - 02.2026
- Upheld HIPAA regulations while managing confidential patient information across various stages of care, safeguarding patient privacy.
- Minimized billing errors by meticulously reviewing and verifying patient demographics and insurance information, enhancing accuracy in the billing process.
- Ensured compliance with regulatory requirements through accurate maintenance of financial transaction records for patient accounts.
- Demonstrated self-motivation by consistently completing tasks independently and taking ownership of responsibilities.
- Skilled at working independently and collaboratively in a team environment.
- Consistently showed respect and friendliness while assisting colleagues and clients in various situations.
- Utilized time management skills to meet deadlines while maintaining high-quality work standards.
- Adapted to new technology and software by engaging in training and applying skills in daily tasks.
Home Care Supervisor
Addus Home Health
08.2009 - 07.2014
- Supervised daily operations of home care services, ensuring compliance with regulatory standards.
- Trained and mentored staff on best practices for patient care and documentation processes.
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Monitored quality of care delivered to clients, addressing any issues promptly to maintain standards.
- Coordinated caregiver schedules to optimize service delivery and improve client satisfaction.
- Conducted regular performance evaluations, providing feedback to improve team efficiency and morale.
- Facilitated communication among families, caregivers, and healthcare providers to create cohesive care strategies.
- Reduced caregiver turnover rate by conducting regular performance evaluations and offering constructive feedback for professional growth.
- Advocated for clients'' needs with healthcare providers and insurance companies to ensure appropriate services were authorized and accessible.
- Streamlined home care operations by coordinating staff schedules, optimizing resource allocation and improving communication among team members.
- Evaluated caregiver competency through regular observation visits on-site at patients'' homes; provided constructive feedback for improvement where necessary.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients with complex needs.
- Maintained compliance with federal, state, and local regulations governing home care services while ensuring operational excellence within the organization.
Front Desk Receptionist
Dr. John H Day
09.1999 - 05.2007
- Managed patient check-in and check-out processes, improving clinic flow and patient experience.
- Addressed patient inquiries and concerns effectively, ensuring a positive front desk experience.
- Maintained accurate patient records, supporting compliance with healthcare regulations and standards.
- Implemented workflow improvements that reduced patient wait times and enhanced service delivery efficiency.
- Collaborated with medical staff to streamline communications, fostering a cohesive clinic environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling and payments, ensuring seamless check-in and check-out procedures.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted medical staff with clerical tasks to enhance operational efficiency.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Streamlined organization of patient files and records, contributing to more efficient office operations.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Maintained current and accurate medical records for patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Skills
Patient check-in processing
Appointment scheduling
Insurance billing
Healthcare operations
Patient flow optimization
Medical terminology
HIPAA compliance
Policy understanding
Records maintenance
Data entry
Coordinating patient services
Healthcare outreach
Patient safety protocols
Team building
Training and mentoring
Verbal and written communication
Customer service
Customer support
Phone and email etiquette
Mathematical aptitude
Program implementation
Interdepartmental collaboration
Interdepartmental collaboration
Customer relations
Problem-solving
Multitasking and organization
Store opening and closing
Team leadership
Software
Timeline
Patient Access Coordinator - Graham Medical Group
06.2019 - 02.2026
Home Care Supervisor - Addus Home Health
08.2009 - 07.2014
Front Desk Receptionist - Dr. John H Day
09.1999 - 05.2007
Cuba Jr/Sr High School - High School Diploma,