Patricia (Trish) Hamrick
Cedar Point,NC
Summary
Marine Corps and Air Force veteran with Secret clearance, (Top Secret eligible) and experience in in leading, managing and supporting various Department of Defense (DoD) programs, training, administrative management, human resource management, quality assurance, program management, process improvement, business development and personnel functions. Methodical Director with 26 years of comprehensive experience overseeing daily operations. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Innovation and Readiness Department/ Business Performance Office
United States Marine Corps (Civilian)
Marine Corps Air Station (MCAS) New River, NC
05.2021 - Current
- Track, manage and develop innovation initiatives across the Air Station
- Identify, prioritize, develop and execute new processes and business models to create new capabilities, streamline processes and expand on new technologies
- Direct management and program analytical advisories and consultation in support of Installation Common Output Levels of Service, Support Agreements, Performance Management, Economic Impact Brochure Development, Commercial Services, Continuous Process Improvement, Management and Efficiency Studies and Special Projects
- Serves as the catalyst for change management efforts and provides key business management functions designed to enhance Installation operations
- Plan, design, organize and manage management surveys, reviews, studies and comprehensive projects and provides advisory services on issues that often require input and assistance from other analysts and subject-matter experts throughout the installation and in conjunction with region
- Measure and evaluate program accomplishments, efficiencies, and compliance with stated strategic Marine Corps, Navy and DoD objectives and guidance
- Establish and maintain cooperative relationships to ensure that business is conducted in a coordinated manner
- Maintain day-to-day contact to stay abreast of changing requirements and to provide program guidance and procedural information
- Work closely with the installation Commanding Officer and directors on emerging requirements, planned and potential changes in policy, scope of operations, and workload
- Ensure directors are provided with management tools and techniques and access to timely and accurate information to enable them to achieve and maintain effective management of their operations
- Project manager responsible for ensuring the Installation Capability Assessment Tool (ICAT) is brought to fruition for MCAS New River as well as other installations
- Manage the Plan of Action and Milestones (POAM) and all deliverables, for various high-level projects
- Create and manage budget requirements for Innovation and Readiness
- Maintain effective relationships with broad range of military and civilians throughout the DoD, the Navy, Marine Corps and other Joint agencies
- Contracting Officer Responsible (COR) for New River’s Professional Services Contract.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Implemented systems for tracking progress on key initiatives or projects.
- Facilitated collaboration between teams by encouraging open communication channels.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Met with stakeholders to address issues and implement solutions.
Program Analyst/ Project Manager
CAE (DoD Contractor) for U.S. Army Space and Missile Defense Command (SMDC), Center of Excellence, Space and Missile Defense School
Colorado Springs, CO
10.2018 - 05.2021
- Project manager responsible for all logistical aspects for moving entire schoolhouse, into a different location to include 120+ personnel, 450+ pieces of furniture, 4 classrooms and 6 different network systems
- Wrote Standard Operating Procedures (SOP’s) for Lessons Learned Process and Personnel Actions
- Managed and updated/edit all School SOPs to ensure proper maintenance
- Manage operational as well as administrative support requirements for the Space and Missile Defense School
- Updated and maintained manpower documents for command personnel table of distribution and allowances.
- Managed and maintained the Defense Travel System as an Organizational Defense Travel Administrator
- Managed the School's Personnel Electronic Device form program
- Streamlined process/tracking system for support agreements with other agencies for Army Space and Missile Defense Mobile Training Teams
- Experienced SharePoint administrator.
Chief, Cadet Personnel Division/ Program Manager
USAF (Civilian)
United States Air Force Academy (USAFA), CO
06.2015 - 10.2018
- Provided expert advisory services in program management for 69 military human resource services/programs. Areas of focus included officer accessions, cadet disenrollment, assignment and classification, in-processing, and special programs to support USAFA cadets.
- Developed appropriate interventions and solutions for management on significant and complex cadet personnel issues
- Conducted policy reviews to assess the efficiency of existing policies and Standard Operating Procedures, resulting in proposed enhancements
- Provided comprehensive advice on the full range of military resource management functions to USAFA Superintendent/Commander, key managers, and supervisors; to integrate the program objectives of cadet personnel administration with allied and related programs
- Collaborated with Headquarters Air Force A1 and Air Force Personnel Center directly.
- Delivered briefings to over 1400 cadets/personnel regarding career field expectations and job assignments
- Accomplishments include: Pushed office to Case Management system success by enabling USAFA’s 31/13 AF ranking for 33 consecutive months
- USAFA Business Information Process Transformation core team member- authored 98 software requirements for the new Student Information System, valued at $100M
- Updated/created USAFA/A1A SharePoint page for permanent staff and cadets to reference
- Executed USAFA’s stringent and fair cadet disenrollment process; closed 303 cases with $585K in recoupment recovered for taxpayers
- Directed cadet AFSC process with 428 rated/384 non-rated career field classifications
- Modified Board order of Merit process; slashed institutional workload by 75%
- Spearheaded Personnel Service Delivery Guide development; helped codify USAFA and Prep School DD214 processes
- Revamped cadet in-processing; 14 personnel trained on records review/1252 UPRGs/15K documents; cut process by 1.5 hrs
- Assisted personnel with Defense Travel System
- Government Purchase Card (GPC) Approval Official for USAFA/A1
- Recognized as the USAFA Category II Civilian of the Quarter
- Consistently utilized analytical skills to pull, process, and analyze intricate information pertaining to cadets.
Business Development Consultant
Action Industrial Services / AQuate Medical Services (HealthSpot)
San Antonio, Texas
03.2014 - 02.2015
- Identified marketing and selling opportunities for products and services to the Government
- Served as main Government liaison for marketing HealthSpot, a medical kiosk device
- Attended briefings on HealthSpots’ capabilities and provided feedback
- Provided product overview and monitored lead progress.
- Strategically assessed and recommended appropriate audience for HealthSpot marketing, in relation to Army and Air Force Healthcare
- Researched and monitored upcoming Request for Proposals in medical housekeeping services
- Implemented an efficient tracking system for prospective proposals
- Planned and executed briefing between Army Medical Command Contracting Office and Action Industrial Services to discuss capabilities and services.
Quality Assurance Representative and Administrative Program Analyst/ DoD Contractor
Salient Federal Solutions DoD Contractor for U.S. Army Space and Missile Defense Command (SMDC), Future Warfare Center, Directorate of Training and Doctrine (DOTD)
Colorado Springs, CO
09.2010 - 07.2013
- Managed and monitored the Quality Assurance process for Army Space and Missile Defense training courses.
- Ensured all courses and courseware were in line with Army/TRADOC regulations
- Collaborated in enhancing the content for online Blackboard Space and Missile Defense courses
- Provided test design and development support to Course Managers
- Attended Course After-Action Reviews (AAR’s) and provided analysis and trend reports
- Wrote Standard Operating Procedures for Quality Assurance office
- Conducted quarterly evaluations of DOTD courses/classrooms
- Managed operational as well as administrative support requirements for the Directorate of Training and Doctrine
- Completed Army Records Management Course
- Ensured alignment of Records Management policies and procedures with current Army regulations.
- Oversaw all aspects of office automation including supply procurement, calendar management and maintenance of personnel rosters.
- Consistently updated and maintained DOTD's command personnel table of distribution and allowances document.
- Oversaw and ensured completion of Army mandatory training requirements for all employees, including active duty, civil service and contractors
- Created a tracking system for training requirements and produced a monthly status report to submit to DOTD leadership
- Maintained and updated the daily security check roster
- Responsible for planning and executing all DOTD graduations for Army Space and Missile Defense courses
- Prepared graduation certificates and programs
- Coordinated with SMDC protocol office for all graduation ceremony requirements and appropriate seating charts
- Played a key role in the development of a internship program for Wounded Warriors between Ft Carson’s Warrior Transition Unit and DOTD, which helped reintegrate Wounded Warriors back into the workplace.
Education
MBA with a Concentration in Human Resource Management -
Colorado Technical University
07.2007
B.A. in Psychology -
University of North Carolina at Wilmington
12.1996
Skills
- Advanced user of Microsoft Office Products
- SharePoint Administrator
- BlackBoard
- DTS
- GFEBS
- Procurement Integrated Enterprise Environment (PIEE)
- Contract Management
- Operations Management
- Project Coordination
- Program Management
- Innovation management
- Administrative Management
- Performance Improvement
- Data Analysis
- Program Administration
- Analytical Thinking
Certification
- Business Administration Certificate (Graduate Level)
- Human Resource Management Certificate (Graduate Level)
Training
- CLC 222 and 106 - Contracting Officer Representative Course (DAU)
- Black Belt Course completion (Villanova University)
- Green Belt Course completion (Continuous Process Improvement)
- Green Belt Advanced Course/Certification (Continuous Process Improvement)
- Project Management Professional (PMP) Course completion (Syracuse University)
- Blackboard Instructor Course
- Army Space Cadre Basic Course Phase I and II
- Air Force Squadron Officer School (in residence)
- Air Force Basic Personnel Officer Course
- USMC Adjutant Course
- USMC The Basic School (Graduation – December 1998)
- USMC Officer Candidate School (Graduation - December 1997)
Timeline
Director, Innovation and Readiness Department/ Business Performance Office
United States Marine Corps (Civilian)
05.2021 - Current
Program Analyst/ Project Manager
CAE (DoD Contractor) for U.S. Army Space and Missile Defense Command (SMDC), Center of Excellence, Space and Missile Defense School
10.2018 - 05.2021
Chief, Cadet Personnel Division/ Program Manager
USAF (Civilian)
06.2015 - 10.2018
Business Development Consultant
Action Industrial Services / AQuate Medical Services (HealthSpot)
03.2014 - 02.2015
Quality Assurance Representative and Administrative Program Analyst/ DoD Contractor
Salient Federal Solutions DoD Contractor for U.S. Army Space and Missile Defense Command (SMDC), Future Warfare Center, Directorate of Training and Doctrine (DOTD)
09.2010 - 07.2013
MBA with a Concentration in Human Resource Management -
Colorado Technical University
B.A. in Psychology -
University of North Carolina at Wilmington
- Business Administration Certificate (Graduate Level)
- Human Resource Management Certificate (Graduate Level)
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