Patricia Y. Frazier
Moore,SC
Summary
Highly motivated and adaptable professional with extensive office management and remote work experience. Demonstrated expertise in efficiently resolving complex issues and providing exceptional customer support, while managing high-volume customer inquiries. Strong attention to detail, phenomenal organizational skills, and ability to meet strict deadlines with accuracy. Proven track record of working independently and collaboratively with team members to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Enrollment Specialist
Humana
Moore, SC
09.2023 - 09.2024
- Efficiently process up to 50 enrollment applications daily received from members who wish to enroll in Medicare and transmit information received to Center for Medicare and Medicaid Services
- Conduct independent review and meticulous adjustment of information in strict adherence to established procedures
- Provide documentation for every action taken for member's enrollment as well as conduct thorough research to find resolution for potential processing issues
- Proficient in managing new assignments with a focus on accuracy, punctuality and compliance
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Accounts Payable / Accounts Receivable Specialist
Heights Finance
01.2022 - 02.2023
- Managed full cycle accounts payable process, ensuring accurate and timely processing of invoices, expense reports, and payment disbursements
- Proven track record of effectively reconciling vendor statements, resolving discrepancies, and maintaining positive vendor relationships
- Knowledgeable and experienced in the use of billing software systems to generate billing reports and analyze data
- Oversaw accounts receivable functions, including billing, cash applications, and collections, resulting in a 20% reduction in overdue accounts
Ocean Export Coordinator / Accounting Assistant
Senator International
03.2010 - 07.2021
- Effectively managed accounts receivable and payable functions for multiple departments, ensuring timely payment processing
- Collaborated with planners and officials to resolve billing and payment discrepancies, resulting in an increase in on-time payments and reduction in delinquent accounts
- Acted as liaison between accounting department and officials, facilitating regular meetings and effectively communicating relevant financial updates
- Conducted weekly department meetings to review financial statements and identify areas for improvement, resulting in increased communication and collaboration among team members
- Optimized routing solutions by closely monitoring global shipping trends and potential disruptions that could affect overall transportation timelines.
- Reduced shipping costs for clients by 15% through effective negotiation of carrier contracts and rates.
Senior Customer Service Representative / Ocean Export Coordinator
Senator International
Greer, SC
03.2010 - 04.2014
- Skilled in managing both small and large-scale operations, including vendor and contract management, transportation scheduling, and supply chain optimization
- Distributed pre-alerts in timely manner to ensure punctual retrieval of container and distribution of product, effectively eliminating additional charges for late retrieval of shipments
- Proficient in coordinating complex shipments, including overseeing loading and unloading of cargo, determining optimal routing, and ensuring compliance with international shipping regulations
Administrative Assistant
Hair Club For Men And Women
09.2001 - 03.2010
- Answered multi-line phone system (receiving up to 60 calls per day), routing patients to applicable departments, delivering messages to colleagues and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained precise and organized records by efficiently managing data entry and databases, utilizing Microsoft Office Suite alongside various other programming tools to safeguard critical company information.
Education
Medical Assisting / Front Office Management -
Georgia Medical Institute
Atlanta, GA08-2001
Skills
- Proficient Typist
- Meticulous Attention to Detail
- Strong Organizational Skills
- Data Analysis
- Billing Software Proficiency
- Client Account Management
- Client Relations
- Experienced in Microsoft Office Applications
- Strong Oral and Written Communication
- Documentation management
- Reporting and analytics
- Workflow Streamlining
Timeline
Enrollment Specialist
Humana
09.2023 - 09.2024
Accounts Payable / Accounts Receivable Specialist
Heights Finance
01.2022 - 02.2023
Ocean Export Coordinator / Accounting Assistant
Senator International
03.2010 - 07.2021
Senior Customer Service Representative / Ocean Export Coordinator
Senator International
03.2010 - 04.2014
Administrative Assistant
Hair Club For Men And Women
09.2001 - 03.2010
Medical Assisting / Front Office Management -
Georgia Medical Institute
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