Patricia (Yvonne) Gordon
Dallas,TX
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 40 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all aspects of retail operations
Overview
9
9
years of professional experience
Work History
Department Manager
Von Maur
Oklahoma City, OK
08.2014 - 07.2019
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Bag & Baggage
Dallas, TX
07.2004 - 07.2006
- Worked in matrix management environment with oversight of division level managers, operations, sales, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- WORKED WITH DIRECTOR OF STORES providing attention to stores with problems mostly customer issues
- Spearheaded store training to enhance employee performance and boost employee productivity.
Buyer
Bag & Baggage
Dallas, TX
03.2002 - 07.2004
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Met with suppliers to assess changes and determine proper courses of action.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Developed and improved account relationships.
- Forecasted purchasing trends and improved merchandising strategies.
Skills
- Performance Tracking and Evaluations
- Budgeting and Forecasting
- Performance Management
- Work Planning and Organization
- Team Supervision
- Employee Coaching and Motivation
- Customer Service
- Mentoring and Promoting others
Timeline
Department Manager
Von Maur
08.2014 - 07.2019
Operations Manager
Bag & Baggage
07.2004 - 07.2006
Buyer
Bag & Baggage
03.2002 - 07.2004