Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Abbott

Bronx,NY

Summary

Proven leader in the hospitality sector, adept at team management and inventory control, with a track record of enhancing customer satisfaction at City Cruises. Leveraged conflict resolution and POS system expertise to boost operational efficiency. Passionate about delivering exceptional service, consistently exceeding sales goals through strategic promotions and staff motivation.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

City Cruises
06.2023 - 12.2023
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Motivated staff to perform at peak efficiency and quality.

Lead Bartender

City Cruises
06.2021 - 06.2023
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Consulted with managers to organize special events and promotions.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Manager / Bartender

Garden Bar and Grill
04.2015 - 05.2020
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

Garden Bar and Grill
11.2010 - 04.2015
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

Television Technology

Bronx Community College of The City University of New York
The Bronx, NY

Skills

TIPS Certified

NYC Department of Health and Mental Hygiene

  • Point of Sale (POS) system operation
  • Team Management
  • Inventory control and record keeping
  • Food Service Background
  • Supervisory skills
  • Catering Coordination
  • Conflict resolution techniques
  • Passion for customer satisfaction
  • Order delivery practices
  • Adaptable

Timeline

Restaurant Manager

City Cruises
06.2023 - 12.2023

Lead Bartender

City Cruises
06.2021 - 06.2023

Manager / Bartender

Garden Bar and Grill
04.2015 - 05.2020

Bartender

Garden Bar and Grill
11.2010 - 04.2015

Television Technology

Bronx Community College of The City University of New York

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