Patrick Alexis
Houston
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
10
10
years of professional experience
Work History
Supervisor
Averhealth
Houston, TX
10.2025 - Current
- Supervised daily operations to ensure compliance with company protocols and safety standards.
- Trained team members on operational procedures and best practices for efficiency.
- Assisted in scheduling staff shifts to optimize productivity and coverage.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Patient Access Representative
St.Joseph Healthcare Center
Houston, TX
03.2023 - 10.2025
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed patient inquiries and concerns, providing timely and effective resolutions to enhance patient satisfaction.
- Scheduled appointments efficiently, optimizing provider calendars to reduce wait times for patients.
- Collaborated with medical staff to streamline patient access workflows, improving operational efficiency across departments.
- Trained new team members on patient access protocols, fostering a knowledgeable support environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Lead Medication Technician
Best Personal Care
Houston, TX
09.2016 - 02.2023
- Supervised medication administration ensuring compliance with regulatory standards.
- Trained and mentored junior technicians on proper medication handling procedures.
- Implemented workflow improvements enhancing efficiency in medication distribution processes.
- Coordinated with healthcare providers to optimize patient care plans and medication management.
- Conducted regular audits of medication storage practices to ensure accuracy and security.
- Resolved discrepancies in medication records, maintaining integrity of patient information systems.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
- Provided exceptional patient support, addressing concerns and answering questions regarding medications and treatments.
Correctional Clerk Assistant
UTMB Galveston
Galveston, TX
08.2016 - 02.2022
- Processed incoming correspondence and documents efficiently, ensuring timely distribution to relevant departments.
- Maintained accurate filing systems, enhancing document retrieval and organizational efficiency.
- Assisted in scheduling appointments and managing calendars for departmental staff, improving workflow management.
- Collaborated with team members to streamline administrative processes, resulting in enhanced operational effectiveness.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
No Degree - Nurse Aide
Sprinville Academy
Houston, TX03-2003
High School Diploma -
Worthing Early College High School
Houston, TX06-1999
No Degree - Medication Aide
North Harris College
Houston, TX08-2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Processes and procedures
- Expectation setting
- Verbal and written communication
- Documentation and reporting
- Workflow management
- Department organization
Timeline
Supervisor
Averhealth
10.2025 - Current
Patient Access Representative
St.Joseph Healthcare Center
03.2023 - 10.2025
Lead Medication Technician
Best Personal Care
09.2016 - 02.2023
Correctional Clerk Assistant
UTMB Galveston
08.2016 - 02.2022
No Degree - Nurse Aide
Sprinville Academy
High School Diploma -
Worthing Early College High School
No Degree - Medication Aide
North Harris College