Patrick Atkins
Milledgeville,GA
Summary
Proven Service Manager at Twin Lakes Watercraft, adept in conflict resolution and customer service, led a team to enhance service quality, achieving a significant increase in customer satisfaction. Skilled in multitasking and organization, consistently ensured high-quality workmanship and safety, driving operational improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Twin Lakes Watercraft
2022.01 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Maintenance Technician
Vulcan Materials
2018.11 - 2022.01
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
High School Diploma -
Baldwin County High
Milledgeville, GA05.2016
Skills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Customer Service
Reliable and Responsible
Conflict Resolution
Time Management
Certification
Forklift License
Sexual Harassment Training
Team Building Training
Timeline
Service Manager
Twin Lakes Watercraft
2022.01 - Current
Maintenance Technician
Vulcan Materials
2018.11 - 2022.01
High School Diploma -
Baldwin County High
Forklift License
Sexual Harassment Training
Team Building Training
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