Patrick Baca
Santa Fe
Summary
Extensive customer service experience at the City of Santa Fe. Proven ability to cultivate positive relationships and drive continuous improvement through effective communication and troubleshooting techniques. Adept at mentoring and coaching, ensuring a safe and productive environment for all.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Convention Specialist
City of Santa Fe
12.2024 - Current
- Followed all city policies and procedures to deliver quality work for customer events.
- Provided building and equipment security.
- Evaluated customer needs and feedback to drive product and service for event improvements.
- Interact with customers in a friendly and professional manner in order to work and resolve any issues quickly and effectively.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Student Volunteer
Santa Fe Junior Wrestling
03.2010 - Current
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Cashier for both door admission and concession sales.
- Volunteer wrestling coach for elementary-aged children.
- Coordinated with patience, professionalism, and strong communication skills particularly when navigating challenging situations with parents, coaches, referees, and SFJW board and other volunteers
Recreation Technician
City of Santa Fe
02.2020 - 12.2024
- Greet customers with facility and safety information for gym, Ice rink, fitness area, hours of operation and fees, basic equipment instruction.
- Respond to emergencies according to procedures and action plan guidelines.
- Clean areas and equipment on a daily regular basis.
- Issue rental and other sports equipment to customers as needed.
- Assist in developing fitness area schedule, work assignments, and customer service surveys.
- Assist with clerical duties such as filing, duplicating, maintaining routine records, and promotional material.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Golf Course Groundskeeper
City of Santa Fe
03.2018 - 02.2020
- Assisted golfers securing golf carts, renting golf equipment, and answering general course information and safety.
- Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
- Completed preventive maintenance on equipment such as lawnmowers, fountains, and sprinkler systems.
- Used trimmers, lawn mowers, hedgers, chainsaws, and a variety of other small equipment for general grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Collaborated with gardeners to plan and design outdoor spaces.
Education
High School Diploma -
Academy For Technology And Arts
Santa Fe, NM05-2019
Skills
- Extensive customer service experience
- Firearm, hunting and fishing enthusiast
- Calm and patient with co-workers, volunteers and customers
- Troubleshooting techniques
- Continuous improvement
- Knowledge sharing
- Manual dexterity
- Coaching and mentoring
- Customer relations
Timeline
Convention Specialist
City of Santa Fe
12.2024 - Current
Recreation Technician
City of Santa Fe
02.2020 - 12.2024
Golf Course Groundskeeper
City of Santa Fe
03.2018 - 02.2020
Student Volunteer
Santa Fe Junior Wrestling
03.2010 - Current
High School Diploma -
Academy For Technology And Arts