PATRICK BARNES
HILLSIDE,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Brighton Health Plan Systems/BCBS NC
04.2023 - 02.2025
- Followed HIPAA rules to ensure security of sensitive patient information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accurately quoted benefits to Patients and Medical Providers
- Examined claims from Members and Providers, explaining denials and next steps for payment/appeal.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inside Sales Representative
Renewal By Andersen
09.2022 - 04.2023
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated account relationships by providing strategic service and support to customer base.
- Consulted with customers to aid selection and purchase of products that met needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Dispatcher/ Customer Service
ONTIME TRANSPORTATION COMPANY
03.2022 - 09.2022
- Directed dispatching, routing, and tracking of 45 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Sent out drivers to assist 20 hourly callers based on locations, needs and worker availability.
Dispatcher
Island Transportation Company
09.2021 - 03.2022
- Planned, organized, or managed the work of drivers to ensure that the work is accomplished in a manner consistent with organizational requirements
- Dispatched work orders to supervisors, department leaders, and technicians via two-way radios, pagers, and cell phones to dispatch work orders quickly and efficiently
- Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
- Sent out drivers to assist 20 hourly callers based on locations, needs and worker availability.
Dispatcher
EVO Logistics / Finkle Trucking
01.2020 - 05.2021
- Worked with USPS, Amazon and other carriers to make deliveries.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
Dispatcher
PayLock IPT LLC
06.2013 - 01.2020
- Maintained location and inventory of parking boots used on vehicles.
- Provided excellent customer support and troubleshot basic issues with State enforcement agencies.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging dispatching center environment.
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
Education
Bachelor Of Arts Degree - Communication and Media Studies
Kean University
01.1993
Skills
- Dispatch
- Customer Request Management
- Delivery Logistics
- Priority Setting
- Microsoft Office: Word/Excel/PowerPoint/Outlook/Teams, NexTraq GPS, LoadTrek
- Cold calling expertise
- Consultative sales approach
- Salesforce
Timeline
Customer Service Representative
Brighton Health Plan Systems/BCBS NC
04.2023 - 02.2025
Inside Sales Representative
Renewal By Andersen
09.2022 - 04.2023
Dispatcher/ Customer Service
ONTIME TRANSPORTATION COMPANY
03.2022 - 09.2022
Dispatcher
Island Transportation Company
09.2021 - 03.2022
Dispatcher
EVO Logistics / Finkle Trucking
01.2020 - 05.2021
Dispatcher
PayLock IPT LLC
06.2013 - 01.2020
Bachelor Of Arts Degree - Communication and Media Studies
Kean University
Similar Profiles
Melinda NaleMelinda Nale
Customer Service Supervisor at Vantage Health Plan/BCBS Of LACustomer Service Supervisor at Vantage Health Plan/BCBS Of LA
Mashuwa HinesMashuwa Hines
Medical Customer Service Representative at Brighton Health Plan SolutionsMedical Customer Service Representative at Brighton Health Plan Solutions
Emily WolfeEmily Wolfe
Intake Coordinator at Brighton Health Plan SolutionsIntake Coordinator at Brighton Health Plan Solutions